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Old 09-20-2009, 08:35 AM   #1 (permalink)
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Default 50% return rate on the Tour?

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Interesting read.

Analyst: 50% Return Rate for Blackberry Tour - PC World

I've already had to replace my manager's device due to trackball issues, and both me and my husband are starting to have trackball issues (mine is for work, his is for personal).

I'm a glad I stuck with the Curve for my personal device. Maybe when the trackball thing is resolved I will upgrade.
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Old 09-20-2009, 08:40 AM   #2 (permalink)
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Wirelessly posted (overwhelmingly stressed)

I believe the issue has been resolved on the newer builds
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Old 09-20-2009, 08:43 AM   #3 (permalink)
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Wirelessly posted (My blond BlackBerry)

That would be nice.
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Old 09-20-2009, 11:14 AM   #4 (permalink)
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Quote:
Originally Posted by ezrunner View Post
Wirelessly posted (overwhelmingly stressed)

I believe the issue has been resolved on the newer builds
I hope so because I just changed jobs and just got my brand new work Tour on Friday.
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Old 09-20-2009, 12:37 PM   #5 (permalink)
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I'd believe the 50% number. I'm about to go for #3. I intentionally waited until people were reporting better trackball until I requested a new one.
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Old 09-20-2009, 12:46 PM   #6 (permalink)
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I don't believe the 50% number at all and I'm on my 4th Tour. It was a limited batch of Mexican assembled devices, because the plant was supplied with faulty components. Verizon addressed this very specifically in a recent release. Be careful about believing analysts - they don't have all the info and make wild guesses to get attention and make a name for themselves. When they're young, they get forgiven for being young and stupid...
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Old 09-20-2009, 12:57 PM   #7 (permalink)
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Just waiting for the first suggestions of a class action lawsuit. Like with every other new BB. Remember all the Bold complaints. And "recalls"... Never happened. Just like a 50% return rate.
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Old 09-20-2009, 01:00 PM   #8 (permalink)
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Wirelessly posted (Lets Go Canes!)

Yes My trackball functions much better with version .53. BBOS stated that verizon pulled this version back. I don't know.
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Old 09-20-2009, 04:46 PM   #9 (permalink)
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I bought on day 1 of the release (received it on day 2) and had horrible trackball movement. I replaced it myself with the part from cnn.cn and am pleased to report it's functioning at 100%. Plus now I'm sporting a spiffy orange trackball! I definitely believe the 50% return rate. If anything I would think it's even higher. My local Sprint store got a ziplock bag full of replacement trackballs so they're obviously anticipating tons of complaints/repairs.
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Old 09-20-2009, 06:38 PM   #10 (permalink)
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Got my Tour about 6 weeks after launch. No problems at all. Trackball works flawlessly.
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Old 09-20-2009, 09:06 PM   #11 (permalink)
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Picked me and my wife's up at the end of August and neither of us have the trackball issues. Hers has been perfect in every way. I am going through some annoying charging issues but other than that it has been great.

I believe they have whatever was wrong under control.
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