Not liking the way the new 4.7 OS handles profiles, I made my own. Each and every time I back up my Tour and try to re-install it, only TWO of the FIVE custom profiles are backed up/restored. What's odd is that it's always the same two - regardless of the order in which I've "made" them on the device. I had forgotten what a PITA this is until I swapped my unit for a new one for the trackball issue. I figured (HOPED!) it would work this time...NOPE! Only the same two custom profiles came back...and I had to make the other three all over again. Pretty annoying! I can't figure for the life of me why DM or the device is doing this!