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Old 10-06-2009, 11:09 AM   #1 (permalink)
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Default Track Ball "fix" - is this B.S.?

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Over the weekend, on a business trip (wonderful timing), my track ball stopped working left and right.

It would go up and down, but not left-right. It started working again yesterday on my way home from my trip. I went to the Verizon store where I bought the phone (about two months ago), and a salesman told me that this was a "known issue", and that the fix was to increase the sensitivity of the trackball. So, he adjusted my sensitivity to 90%, and said I shouldn't have any more problems.

Does this sound right? I know there are left-right issues with the trackball, but is this the fix?
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Old 10-06-2009, 11:13 AM   #2 (permalink)
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Gone, the 9630 is known to have issues moving left, I think. There are many posts here in this section about it.
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Old 10-06-2009, 11:14 AM   #3 (permalink)
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Adjusting the sensitivity is a band-aid, not a fix. Early model 9630's had a manufacturing defect which causes this issue.
The device needs to be replaced.
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Old 10-06-2009, 11:14 AM   #4 (permalink)
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Quote:
Originally Posted by Gone in 60 View Post
Over the weekend, on a business trip (wonderful timing), my track ball stopped working left and right.

It would go up and down, but not left-right. It started working again yesterday on my way home from my trip. I went to the Verizon store where I bought the phone (about two months ago), and a salesman told me that this was a "known issue", and that the fix was to increase the sensitivity of the trackball. So, he adjusted my sensitivity to 90%, and said I shouldn't have any more problems.

Does this sound right? I know there are left-right issues with the trackball, but is this the fix?
A properly operating trackball does not need any sensitivity corrections. I run mine at the default 70 and it's fine. Yours will probably continue to malfunction. There have been many suggestions to try software fixes, but really it appears to be an initial batch of bad hardware.

If you can trade it in (within 30 days - or convince them it's defective), make sure you get the most recently made phone that they have. Most of the assembly problems have been fixed.
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Old 10-06-2009, 11:26 AM   #5 (permalink)
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I had my Tour replaced last week for the 2nd time because of the trackball issue. This one works perfect. Overall the keyboard and the TB have a much better feel than the previous phones. If you are with VZ, they have a 1 yr guarantee, so they should replace it. Bought my original in July, so I am long past the 30 days.
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Old 10-06-2009, 02:55 PM   #6 (permalink)
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My trackball functions better than it did with the first build but it is still a weakness of the device hardware.
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Old 10-07-2009, 09:47 AM   #7 (permalink)
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as mentioned above the band-aid will soon come off. ask for a replacement device.
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Old 10-07-2009, 02:05 PM   #8 (permalink)
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if i get an extended manufacture warranty through verizon will it cover the trackball if it goes out in the future?
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Old 10-07-2009, 03:32 PM   #9 (permalink)
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Mine did not work properly out of the box. It is a manufacturing issue. The silver washer that holds the track ball in place was partially popped out. I pushed it back in place and my trackball has worked fine since. I have done the same thing with a friend's which fixed it but he has started having problems again and the washer is pushed down properly.
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Old 10-08-2009, 02:30 PM   #10 (permalink)
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Quote:
Originally Posted by wmich06 View Post
if i get an extended manufacture warranty through verizon will it cover the trackball if it goes out in the future?
I do not know what you mean by extended warranty for these devices?
Do you have insurance through verizon?
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Old 10-14-2009, 02:53 PM   #11 (permalink)
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Due to the track ball issue, I am now on my 3rd Tour with VZN.
Grrrrrr
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Old 10-14-2009, 05:58 PM   #12 (permalink)
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Quote:
Originally Posted by akosnitzky View Post
I do not know what you mean by extended warranty for these devices?
Do you have insurance through verizon?




Verizon also offered me an extended manufactures warranty because i cant get Asurion insurance due to going over the yearly limit on replacements.
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Old 10-14-2009, 10:28 PM   #13 (permalink)
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Quote:
Originally Posted by jsucha View Post
I had my Tour replaced last week for the 2nd time because of the trackball issue. This one works perfect. Overall the keyboard and the TB have a much better feel than the previous phones. If you are with VZ, they have a 1 yr guarantee, so they should replace it. Bought my original in July, so I am long past the 30 days.
So you went thru verizon to replace it? not blackberry? or do u think verizon sent it out to blackberry
i thought blackberry has a 1yr warrenty also
maybe im wrong
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Old 10-21-2009, 12:06 PM   #14 (permalink)
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Quote:
Originally Posted by Gone in 60 View Post
Over the weekend, on a business trip (wonderful timing), my track ball stopped working left and right.

It would go up and down, but not left-right. It started working again yesterday on my way home from my trip. I went to the Verizon store where I bought the phone (about two months ago), and a salesman told me that this was a "known issue", and that the fix was to increase the sensitivity of the trackball. So, he adjusted my sensitivity to 90%, and said I shouldn't have any more problems.

Does this sound right? I know there are left-right issues with the trackball, but is this the fix?
Just spoke to the verizon rep for our company, this is a known issue and they have trackball "kits" at verizon wireless company stores. you can also call the support line (we use the biz support line) to get a replacement shipped.
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