Originally Posted by jimhaynes
Again I have a new message icon (a 1 next to a envelope with a red star on the upper right) at the top of my home screen to the right of the battery indicator. I can not get this icon to go away. Rolling the track ball over the Message icon does not show any messages. Clicking on this icon shows "No Messages". A battery pull does not resolve the problem. I can not find a "Save Items" folder as suggested above. I have looked at all the icons (not just the ones on my home screen) and can not find a folder where this message might be.
When a second new message is received I get a second new mail icon. I can read this second message and delete it, and the icon goes away.
I understand the problem. You don't need to repeat. I 100% guarantee you the issue is with a Saved item.
Since you cannot find the "saved items" folder (which is there somewhere, as it is on every blackberry), look at your saved items this way:
1-go into any mail folder
2-press the blackberry key below the screen to open the menu
3-scroll down in the menu
4-select "show saved messages"
5-delete the saved item