Did you try a battery pull? That is the first thing you should do when you run into an issue on a BB. After that, 90% of the time, it works. If not, there may be an outage in your area. Try the battery pull first.
Are you and your daughter showing a capital 1X or 1XEV?
The difference between stupidity and genius is that genius has its limits. When you take things for granted, the things you are granted, get taken. Even a mosquito doesn't get a pat on the back until it starts to work.
[GroupWise 7.0.3 / BES 4.1.6 MR 5]