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Old 11-04-2009, 09:24 AM   #1 (permalink)
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I occasionally receive e-mails on the Tour where the body of the e-mail is stored as a TXT file that I cannot open. Is this a result of the format? Can anyone tell me if there is a fix?

Last edited by MPG : 11-04-2009 at 09:28 AM.
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Old 11-04-2009, 09:29 AM   #2 (permalink)
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Is the text file attached to the email?

What do you mean "body of the email is stored"?
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Old 11-04-2009, 09:30 AM   #3 (permalink)
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Yes it is attached to the e-mail. The TXT file contains the body of the e-mail. Example:

You send me an e-mail saying hello Mike. I get the e-mail, do not see "hello mike". it is is an attached TXT file and I cannot open it.

Last edited by MPG : 11-04-2009 at 09:32 AM.
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Old 11-04-2009, 09:32 AM   #4 (permalink)
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Quote:
Originally Posted by MPG View Post
I occasionally receive e-mails on the Tour where the body of the e-mail is stored as a TXT file that I cannot open. Is this a result of the format? Can anyone tell me if there is a fix?
This was a known bug in the original version of the software for the Tour. (Actually a two-part bug, with one part being a problem on the sender's side.)

Upgrade your Tour to the most recent version of the handheld OS and this issue should go away.
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Old 11-04-2009, 10:23 AM   #5 (permalink)
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What is the latest firmware version from Verizon for the Tour? I have 4.7.1.40
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Old 11-04-2009, 10:28 AM   #6 (permalink)
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Old 11-04-2009, 10:54 AM   #7 (permalink)
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Might this be part of the issue as well:

View Document

If so, software that you've installed may be part of the problem.
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