BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 11-14-2009, 11:23 AM   #1 (permalink)
Knows Where the Search Button Is
 
KC Tony's Avatar
 
Join Date: Jul 2009
Model: 9550
PIN: N/A
Carrier: Verizon
Posts: 30
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Tour Exchange Policy?

Please Login to Remove!

Last night my wife and I visited a Verizon retail store where we wished to exchange our Tours for a different model BBxxx8217;s. The usual, track ball issues and one has completely locked up. We were told wexxx8217;d have to give the Tour one more attempt (which would be our third Tour each). The store manager also told us xxx8220;wexxx8217;re not supposed to tell you this but upon request, wexxx8217;re allowed to switch you to a different model BB after your third defective Tourxxx8221;. While she didnxxx8217;t specify the model I can only assume it would be comparable in function and price to our Tours. Anyone else heard this? Wondering too if this is store policy or company policy? Wanted to bring this to the attention of Tour owners reporting numerous exchanges and the accompanying hassles.
Offline  
Old 11-16-2009, 10:54 AM   #2 (permalink)
Thumbs Must Hurt
 
stricni's Avatar
 
Join Date: Apr 2009
Model: 9630
OS: 4.7.1.61
PIN: n/a
Carrier: verizon wireless
Posts: 121
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

yes. i work for verizon and that is definitely store/company policy. and he was correct they should not be telling you that info. also they would most likely give you the storm 1 or 2 depending on there inventory. im surprised you have had the trackball issue 3 times on each phone. thats pretty rare.
__________________
Nina
Offline  
Old 11-16-2009, 07:56 PM   #3 (permalink)
Knows Where the Search Button Is
 
Join Date: Jul 2009
Model: 9550
PIN: N/A
Carrier: Verizon
Posts: 43
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

the past few weeks my fourth tour has been acting up. i think i might go to the store tomorrow and see if i like the storm 2, if so i might go for that now that i know this info. if i dont like it, i think i might just keep my tour.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.