BlackBerry Forums Support Community
              

Closed Thread
 
LinkBack Thread Tools
Old 11-17-2009, 04:20 PM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Dec 2008
Location: Northern Jersey
Model: Tour
PIN: N/A
Carrier: Verizon
Posts: 16
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Synchronize Problems - please help

Please Login to Remove!

After downloading Desktop Mgr (from the disk that came with phone AND off the BB site), I am unable to sync the phone to Outlook. The Synchronize alert pops up and says I must be connected to the internet to perform this operation. And I am connected to the internet.
What's also odd, is there's no way to set the parameters of what files I want to sync (notes, contacts, calendar, e-mails, etc.) - it's as if those options don't exist.
Now here's the odd part. This is a new computer. On my old computer this was not an issue at all. Everything synced perfectly!

So ... anyone have any advice?

Thanks in advance.

SaintlySins
__________________
SaintlySins
Offline  
Old 11-17-2009, 05:11 PM   #2 (permalink)
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App6+
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,038
Post Thanks: 52
Thanked 777 Times in 737 Posts
Default

Try a battery pull on the BB.

Make sure you are plugged directly into the PC, not via a HUB.

Do you have BB dataplan or a generic data plan for the BB?

What version of DM and Outlook? What OS on the PC?
__________________
-->>BB FAQ

-->>Stinsonddog's Tip Site!

-->>Twitter


If someone helps, tell them by clicking the Thanks button.!!
Offline  
Old 11-17-2009, 06:35 PM   #3 (permalink)
Knows Where the Search Button Is
 
Join Date: Dec 2008
Location: Northern Jersey
Model: Tour
PIN: N/A
Carrier: Verizon
Posts: 16
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

ANSWERS:
1. Did the battery pull, not the solution.

2. Generic Data Plan only.

3. Windows XP (2002 w/SP3)
Device Mgr is v5.0
Outlook is 11.0.5510.0

4. It's a direct connect to USB port on computer.

Hope this helps with solving the problem.
Thank you!

SaintlySins.
__________________
SaintlySins
Offline  
Old 11-17-2009, 06:44 PM   #4 (permalink)
BlackBerry Mensa
 
MidnightDraven's Avatar
 
Join Date: Jan 2009
Location: Chester,UK
Model: 9000
PIN: N/A
Carrier: Tesco Mobile
Posts: 9,481
Post Thanks: 2
Thanked 110 Times in 110 Posts
Default

Outlook 2007? 2003? 2002? 2000?
No one knows the version number from the About screen for Outlook.
__________________
~Midnight Draven

"That's it then. Cancel the kitchen scraps for lepers and orphans, no more merciful beheadings... and call off Christmas."
Offline  
Old 11-18-2009, 01:19 PM   #5 (permalink)
Knows Where the Search Button Is
 
Join Date: Dec 2008
Location: Northern Jersey
Model: Tour
PIN: N/A
Carrier: Verizon
Posts: 16
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Yeah, that was stupid on my part! It's Outlook 2003.
However, I've gotten news from out IT guys that the firewall in our office is preventing the DM to link correctly to the internet/Blackberry. They can open the exact Firewall ports to allow the software to link if they know exactly which ones.
Does anyone know the specific TCP/IP Port Addresses the software requires to link up to Blackberry and thereby allowing the software to fully function?

Thank you again!!!
__________________
SaintlySins
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

1 X New In Box MITSUBISHI FX-EEPROM-8 Memory Card FXEEPROM8
$58.0
1 X New In Box MITSUBISHI FX-EEPROM-8 Memory Card FXEEPROM8 picture10PCS C66W6 C66WP M93C66-WDW6TP 4 Kbit (512 x 8) serial access EEPROM TSSOP8
$6.15
10PCS C66W6 C66WP M93C66-WDW6TP 4 Kbit (512 x 8) serial access EEPROM TSSOP8 pictureUSB Programmer CH341A Series Burner Chip 24 EEPROM BIOS Writer 25 SPI Flash.US
$3.27
USB Programmer CH341A Series Burner Chip 24 EEPROM BIOS Writer 25 SPI Flash.US pictureLOT OF 26 PCS. ATMEL AT93C46EN-SH-B IC EEPROM 1KBIT 2MHZ 8SOIC
$35.0
LOT OF 26 PCS. ATMEL AT93C46EN-SH-B IC EEPROM 1KBIT 2MHZ 8SOIC picture227 X ATMEL AT24C08AN-10SU-2.7 Serial EEPROM, 1K x 8, 8 Pin, Plastic, SOP
$75.0
227 X ATMEL AT24C08AN-10SU-2.7 Serial EEPROM, 1K x 8, 8 Pin, Plastic, SOP picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.