BlackBerry Forums Support Community

Closed Thread
LinkBack Thread Tools
Old 11-23-2009, 11:15 AM   #1 (permalink)
New Member
Join Date: Aug 2009
Model: 9630
Carrier: Verizon
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Can it be this easy?

Please Login to Remove!

My wife and I both got Tours during the first few weeks they came out.
The guy at the Verizon store was very helpful, to the point that my wife wrote a letter to his manager complimenting him.

I've been having the trackball problems on and off, but it hasn't acted up lately. When I commented on it to my wife last week, she told me that her trackball has always had problems. "Why didn't you tell me?!" I asked. We don't have the newer phones with the green label on the boxes, and had been told over the phone by Verizon's tech help to change the trackball sensitivity, which did nothing.

Yesterday, I went to the same Verizon store, and found the sales rep who had helped us back in August. I showed him my phone, and he just said "Trackball?", to which I said yes, and my wife's phone too.

He told someone to have two new phones sent to us, and to bring them in when we get them in the mail on Tuesday (2-day delivery), and they'll swap everything over. I signed a shipping authorization form for two new phones, at $0, and was on my way.

Can it be that easy?...
Old 11-23-2009, 11:20 AM   #2 (permalink)
Crimson Tide Moderator
JSanders's Avatar
Join Date: Oct 2004
Location: North of the moss line
Model: Z30
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,921
Post Thanks: 61
Thanked 256 Times in 185 Posts

It could be, good luck.
Old 11-23-2009, 11:36 AM   #3 (permalink)
BlackBerry God
aiharkness's Avatar
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.3
Carrier: T-Mobile USA
Posts: 13,979
Post Thanks: 24
Thanked 529 Times in 514 Posts

Wirelessly posted (8820)

Sometimes it is that easy.
- Ira
Old 11-23-2009, 12:26 PM   #4 (permalink)
Talking BlackBerry Encyclopedia
nosidam's Avatar
Join Date: Apr 2006
Location: New York, NY, USA, Earth
Model: 9630
Carrier: Verizon
Posts: 209
Post Thanks: 0
Thanked 0 Times in 0 Posts

Mine was easier. They replaced mine on the spot.
Illegitimus non carborundum
Old 11-23-2009, 12:37 PM   #5 (permalink)
Knows Where the Search Button Is
Join Date: Nov 2009
Location: Iowa
Model: 9630
Carrier: U.S. Cellular
Posts: 17
Post Thanks: 0
Thanked 0 Times in 0 Posts

If the sales rep knows what he/she's doing, then yes. It should always be that easy. Trackballs aren't usually covered under warranty tho. Trackball issues are usually considered "wear and tear"... so good job on getting it replaced!
Old 11-25-2009, 07:24 AM   #6 (permalink)
Thumbs Must Hurt
greeneink's Avatar
Join Date: Jul 2008
Location: Central Ohio
Model: TOUR
Carrier: Verizon
Posts: 114
Post Thanks: 0
Thanked 0 Times in 0 Posts

I normally just call customer service (*611), they give you a tech and they'll FedEx you a new phone and you return the old one with the enclosed shipping label.
Yes, it's that simple.
Closed Thread

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

APPLE 630-0895-B  VRAM 128K X 8 BOARD CARD VINTAGE pictureAPPLE 820-0522-A 630-0895-B LITE VRAM 128K X 8 BOARD >
APPLE 820-0522-A 630-0895-B LITE VRAM 128K X 8 BOARD > picture

Copyright 2004-2016
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.