BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 11-23-2009, 11:07 AM   #1 (permalink)
CrackBerry Addict
 
Join Date: Aug 2004
Model: 9650
Carrier: Sprint
Posts: 655
Post Thanks: 0
Thanked 3 Times in 2 Posts
Default Updating PRL/provisioning status stuck on Tour

Please Login to Remove!

Over the past week, the provisioning dialogue box pops up and the only way to get rid of it is to pull battery. After a while, it comes back. Why is this?
Offline  
Old 11-23-2009, 11:30 AM   #2 (permalink)
CrackBerry Addict
 
Join Date: Aug 2004
Model: 9650
Carrier: Sprint
Posts: 655
Post Thanks: 0
Thanked 3 Times in 2 Posts
Default

and it really only does it once I begin a call.......
Offline  
Old 11-23-2009, 11:41 AM   #3 (permalink)
Knows Where the Search Button Is
 
Join Date: Nov 2009
Location: Iowa
Model: 9630
PIN: N/A
Carrier: U.S. Cellular
Posts: 17
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

is there a number you're supposed to call like a *228 for the update or something? Might want to check with your provider to see. Should be a 40 second phone call where you sit there and listen to elevator music... then it should be good.
Offline  
Old 11-24-2009, 04:48 PM   #4 (permalink)
Latino Hasta La Muerte
 
Join Date: Jan 2005
Location: Denville, NJ.
Model: 7250
OS: 4.1
PIN: G!!!
Carrier: Verizon
Posts: 9,022
Post Thanks: 50
Thanked 303 Times in 291 Posts
Default

Try logging into the Sprint BIS page and re-entering your PIN and IMEI under "Change Devices". If it continues you'll have to call Sprint Support and have them walk you through entering info on the programming screen. Sounds like something didn't take or is incorrect, preventing proper provisioning. And of course you'll have to have a BlackBerry data plan on your account.
Online  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.