Originally Posted by linuxknight
ok try this as a last effort. uninstall both the 4.7 and 5.0 from your program lists. have phone unplugged. reboot. re-installed 22.214.171.1244. plug in phone, delete vendor.xml (refresh the dir to make sure its actually gone). run the loader.exe again.
what i do start to finish is make sure DM is closed and not running, phone NOT connect to computer
go to the Research in motion folder in your C: drive on your somputer (normally c:\program files\common riles\ research in motion) highlight the research in motion folder and right hand click on the mouse then delete. the folder will be deleted and should no longer have the research in motion folder on your computer.
Now i go to the file named 9630AMEA_PBr5.0.0_rel801_PL126.96.36.199_A188.8.131.524_Sp rint_L.P.exe that ive downloaded, double click and install it.
when it says its installed, go back to c:\program files\common files. you will now see the research in motion folder is back !!!
double click into the folder, then double click the app loader folder, scroll to the bottom and delete the vendor.xml file.
plug the phone back into the computer (do not run DM) when your phone is connected to the computer (you will hear the familliar windows ding gong) , now scroll back to the top of the research in motion folder and double click the app loader icon.
follow the on screen prompts, you will now see its version 5.0.0484 (it may just say 5.0 !!!, when it asks if you want to make a backup select yes (this will backup current settings and info on your phone, when you get a list of programs and tick boxes, check all you ant re installed is ticked and stuff you dont want is un-ticked (note that BBM is often defaulted to UN-CLICKED, if you want and use bbm
put a tick in the box),
press next and let it to is work.