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Old 03-24-2010, 11:41 PM   #1 (permalink)
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Default Bought Sprint-branded Tour - Has No Browser, Has Unlocked (old) Tel Number Listed...

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Hi All,

Have a Sprint-based Tour (running v4.71.57) that I just bought secondhand, from a guy who unlocked the phone somehow, using a certain SIM/number which is now being shown as "My Number" on the phone, which is incorrect.

The phone does not have:

1. A browser.

2. Any e-mail setup possibilities.

3. No IM'ing programs listed. (only BB Messenger)

4. No Social Networking programs within this BB folder/icon.

I have tried reseting the phone by taking out the battery, but nothing seems to solve the problem.

However, I can make calls, send and receive SMS's (texts), but that is about it.

The number was reportedly provisioned for a corporate BES network by the old owner, which is what is appears to indicate.

However, my current provider is attempting to activate a BIS e-mail only plan, but is never successful - no idea whether it's their problem (probably, as I have already confirmed that their "servers were not working") or this phone's.

Thanks for any tips or feedback and help on this issue!
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Old 03-25-2010, 07:51 AM   #2 (permalink)
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Default Bought Sprint-branded Tour

I have had several Blackberrys with Sprint and they seem to still have trouble getting them running. They typically refer to a Blackberry Tech. Just to be clear are you saying you were sold a Tour that was used for a business but it was unrestricted. I may be mistaken but I think all Tours come unlocked. If you are not seeing web browser and email icons ect, i wound check the service books list. Go to options (the wrench), advanced options, service book. There you will see Social Network, IM, ect that have been pushed or downloaded to the phone. If you only see things like MMS Client or whatever; the phone is likely only set up to receive calls.

Removing the battery does not reset the phone, it simply reboots it like turning off your computer.

To reset a blackberry you can go to options, security options, security wipe.

However, I would see what other feedback you get from this forum and Sprint before doing that.

Good Luck
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Old 03-25-2010, 08:06 AM   #3 (permalink)
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So you have a Tour and you are on T-Mobile?
What - exactly - are you trying to do.
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Old 03-25-2010, 01:09 PM   #4 (permalink)
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Quote:
Originally Posted by NJBlackBerry View Post
So you have a Tour and you are on T-Mobile?
What - exactly - are you trying to do.
Actually the T-mobile one is an 8900 working fine on their network, roaming worldwide when required.

This Tour I registered with Vodafone IN, and now on MTNL Mumbai, but neither of them have had any success with...

Time to bail and buy a normally configured BB...??
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Old 03-26-2010, 05:04 PM   #5 (permalink)
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Quote:
Originally Posted by ironsideque View Post
I may be mistaken but I think all Tours come unlocked.
Incorrect. They are a world phone, but come locked.
Not sure if these guys can be of service with your specific carrier, but they unlock phones.
Sith_Apprentice : HorizonWirelessOnline.com - Horizon Wireless, The World’s Cellular Repair Center
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Old 03-26-2010, 05:46 PM   #6 (permalink)
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Actually, Sprint started shipping on their Tours unlocked after about the first month or so.
Verizon still has all of their Tours locked currently but will unlock them for free for current customers who meet their criteria.
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Old 03-26-2010, 06:01 PM   #7 (permalink)
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Then I was ripped.
I bought mine at the end of August.
Locked.
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Old 03-26-2010, 07:35 PM   #8 (permalink)
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Probably old stock.
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Old 03-26-2010, 07:46 PM   #9 (permalink)
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The guy who sold it to me said that he unlocked his using an aftermarket unlock method.

However, his telephone number still appears at the top for some reason - I have no idea how BB's work - I would gather they would take this from the network or the SIM, but this is quite weird.
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Old 03-27-2010, 03:07 AM   #10 (permalink)
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Sounds like a lot of stuff isn't installed. I would download desktop manager along with the newest OS and wipe the device.

Sounds like you need service books as well. All you need to do is get the blackberry data plan and go to the carriers BIS website (example sprint.blackberry.com, carrier.blackberry.com, etc etc) and create an account and register the device.
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Old 03-27-2010, 03:11 AM   #11 (permalink)
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Quote:
Originally Posted by BallHawk3 View Post
Sounds like a lot of stuff isn't installed. I would download desktop manager along with the newest OS and wipe the device.

Sounds like you need service books as well. All you need to do is get the blackberry data plan and go to the carriers BIS website (example sprint.blackberry.com, carrier.blackberry.com, etc etc) and create an account and register the device.
Done the wipe. (and updated through Desktop Manager as well)

I think that the service books are a problem.

I went to the carrier's site, but it won't allow me to register the phone.

This carrier is a government-run company, so it may be why!

I gather I would have to try it on the private wireless carrier to see if it works.

Thanks to all for the feedback!

Does anyone know why the BB browser icon is not present though?

It is still showing registered to a BES - could this be the reason why I cannot get full functionality - other than using it as a phone??
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Old 03-27-2010, 03:13 AM   #12 (permalink)
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Quote:
Originally Posted by Motorcycle Mama View Post
Actually, Sprint started shipping on their Tours unlocked after about the first month or so.
Verizon still has all of their Tours locked currently but will unlock them for free for current customers who meet their criteria.
Quote:
Originally Posted by paramedic233 View Post
Then I was ripped.
I bought mine at the end of August.
Locked.
Quote:
Originally Posted by Motorcycle Mama View Post
Probably old stock.
This might have been the case with mine as well.
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Old 03-27-2010, 04:44 PM   #13 (permalink)
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You won't have a browser until you have the service books from your carrier, which according to your profile is T-Mobile.
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Old 03-27-2010, 10:31 PM   #14 (permalink)
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Quote:
Originally Posted by rambo47 View Post
You won't have a browser until you have the service books from your carrier, which according to your profile is T-Mobile.
Actually, as clarified earlier in this thread, I have T-Mobile USA on my 8900, but bought this Sprint version for testing with Indian carriers...

They are the ones then not providing the service books.

I have tried deleting the ones that were there, and only see the following, which return when I reboot (take out battery) from the Tour:

MMS Client (MMS)
MMS Transport (WPTCP)
WAP Push Config (WAPPushConfig)
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Old 03-27-2010, 11:05 PM   #15 (permalink)
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When I bought my BB second-hand, it had the seller's number on top. I went to Verizon's website and entered the IMEI and ESN and activated it with my current number. Then I went to the Verizon Blackberry site and transferred the device to the new phone and then the email and browser worked.

So even though we have different carriers, my guess is that once you get it activated with your carrier the new number will be shown. The browser and social apps come with registration on the BB site as previously pointed out
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Old 03-27-2010, 11:13 PM   #16 (permalink)
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Quote:
Originally Posted by srvbb View Post
When I bought my BB second-hand, it had the seller's number on top. I went to Verizon's website and entered the IMEI and ESN and activated it with my current number. Then I went to the Verizon Blackberry site and transferred the device to the new phone and then the email and browser worked.

So even though we have different carriers, my guess is that once you get it activated with your carrier the new number will be shown. The browser and social apps come with registration on the BB site as previously pointed out
Thanks for the feedback - it's amazing that RIM has designed this software/device/systems to be so controlling - Windows Mobile is much more flexible...

However, I wonder if I will be able to configure a mail account when I show only BES options on the device right now, before it is provisioned properly!
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Old 03-28-2010, 05:49 AM   #17 (permalink)
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Quote:
Originally Posted by SuperFlyBoy View Post
Thanks for the feedback - it's amazing that RIM has designed this software/device/systems to be so controlling - Windows Mobile is much more flexible...

... snip
This is by design.

BlackBerry isn't the right device for everyone.

If you desire more flexibility, you might want to look at other options/platforms.
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