04-04-2010, 08:26 PM
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| | Problem after upgrade to v126.96.36.1991
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First of if there is a better forum for this, can the Admins please move to there.
I've had my Tour since January and quickly became dependent on it. Everything was fine until yesterday when I upgraded the phone software to v188.8.131.521. After rearranging my icons and a few other things found everything worked except....
Prior to the upgrade whenever someone called and there were in my contacts their name, picture (if assigned) and phone number appeared on the home screen. Now after the upgrade only the phone number is displayed. I spent an hour on the phone with Verizon support and then opened a ticket with Blackberry support and spend another 2 hours with no luck.
Here's what they had me do...
Backup and restore my device.
Do a "Security Wipe" and restore
Do a loader.exe /resettofactory
none of this worked.
When I did the reset to factory I entered a contact without restoring anything from my backups and it still did not work. Finally I just ran out of time and had to end the call to take care of some personal business.
The odd thing is my daughter has the exact same Blackberry Tour 9630 and did the exact same updates and she does not have any problems... incoming calls are recognized when they are in the Contact and all info is displayed.
Anyone experience this or have a solution?
Last edited by sysprog : 04-04-2010 at 08:28 PM.