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Old 04-09-2010, 06:47 PM   #1 (permalink)
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Default Custom Ringtones Going off at Weird Times

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I have a lot of custom ringtones and since I installed the new OS they've been playing at strange times. One will play everytime a call ends whether I hung up or someone else hung up on me. Or I'll get a text message and the ringtone I've specified for that certain person will play but then it will be followed by some other ringtone. Does anyone know how I can fix this?
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Old 04-10-2010, 12:25 AM   #2 (permalink)
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First thing, try a battery pull with the device powered on.
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Old 04-10-2010, 12:37 AM   #3 (permalink)
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Quote:
Originally Posted by 00Freezy View Post
I have a lot of custom ringtones and since I installed the new OS they've been playing at strange times. One will play everytime a call ends whether I hung up or someone else hung up on me. Or I'll get a text message and the ringtone I've specified for that certain person will play but then it will be followed by some other ringtone. Does anyone know how I can fix this?
If the hard reset (pulling the battery) doesn't work
probably is corruption in device software

Make a backup of device and do Device software reload
open
www.blackberry.com/btsc
in search type KB11320
it will show up first on list

Follow KB article
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Last edited by BB-Tech support : 04-10-2010 at 12:41 AM.
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