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Old 04-10-2010, 07:24 AM   #1 (permalink)
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Recently I am having trouble emailing photos from my Tour. It hangs and then I get a red x. I've attempted doing this in different locations, outside, inside, etc. Any suggestions?
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Old 04-10-2010, 07:31 AM   #2 (permalink)
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It sounds like you might have a corrupted Service Book.

First, do a simple powered ON, battery pull reboot.

If that doesn't help, then try resending your Service book, see the FAQ here:
How do I resend my service books? - BlackBerryFAQ
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Old 04-10-2010, 07:33 AM   #3 (permalink)
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Did a reboot. I'm on BES. Sending the service books is for BIS, correct?
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Old 04-10-2010, 07:45 AM   #4 (permalink)
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Were you able to email photos from your device in the past?

And yes you can send service books if on BES.

On a red X sent email, at the top of the email, do you see a reason for the failed send?
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Old 04-10-2010, 07:49 AM   #5 (permalink)
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Yes, able to send them until about a week ago. No reason is listed.

I will try to resend the service books.
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