Originally Posted by larryf
as soon as I told the Tech that I was having trouble with my track ball, he immediately told me that Verizon was replacing the entire phone.
This has been my experience with Verizon phone support as well on this issue.
"I've got a Tour and the trackball is..."
"Can I get your shipping address?"
They've got a problem with this thing, and they know it.
I'm on my second Tour and the trackball has degraded again.