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Old 04-23-2010, 10:45 AM   #1 (permalink)
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Default Roller Ball - Really Annoying

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Is there a fix for the roller ball issue? I've had my tour for almost a year now and just noticed it started being an issue a few months ago but its really starting to piss me off. I love the TOUR but the ball kills it for me.

95% of the time I can't go left or right, but going up and down seems to be okay. It can take me minutes just to get to the icon to check my messages or get to my media files. Sometimes when I try to go right it ends up going left instead....WTF!!
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Old 04-23-2010, 10:51 AM   #2 (permalink)
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The fix is to replace the trackball if it isn't working for you. Not sure what else you can do.
It is not a software problem.
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Old 04-23-2010, 11:14 AM   #3 (permalink)
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Would that be somethign covered under the insurance that I bought wtih my phone? I'm with sprint.
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Old 04-23-2010, 11:26 AM   #4 (permalink)
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I know Verizon was replacing them as a manufacturing defect. I would imagine Sprint would do the same. Give them a call and ask.
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Old 04-23-2010, 01:18 PM   #5 (permalink)
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Could be a dirty ball.

This is kind of a cool little trick to clean your dirty ball.

YouTube - Paper Strip Method for Cleaning BlackBerry Tour 9630 Trackball, Make it Good as New!
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Old 04-23-2010, 01:37 PM   #6 (permalink)
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Quote:
Originally Posted by Baldie View Post
Would that be somethign covered under the insurance that I bought wtih my phone? I'm with sprint.
I have Sprint myself, try cleaning the trackball as suggested above, if not take it to a Sprint store as I did, and one of the techs will change the ball for you. Since I have insurance I wasn't charged for it. Problem went away
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Old 04-23-2010, 03:46 PM   #7 (permalink)
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Insert your own "clean your balls yourself" jokes here.
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Old 04-24-2010, 08:04 PM   #8 (permalink)
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Quote:
Originally Posted by jsconyers View Post
I know Verizon was replacing them as a manufacturing defect. I would imagine Sprint would do the same. Give them a call and ask.
Verizon told me that they do not have the parts to change just
the track ball, have to change the whole faceplate and ball.
Also, very fussy about whether they think the trackball is
bad or not. Would not fix mine yet.
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Old 04-25-2010, 02:40 PM   #9 (permalink)
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I, also have been having issues with my track ball. Went to Verizon and as soon as I told the Tech that I was having trouble with my track ball, he immediately told me that Verizon was replacing the entire phone. Apparently, he sees this issue multiple times each day. The new phone will arrive w/i a couple of days.
Now I understand why they want the new 9650 out ASAP.
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Old 04-25-2010, 09:43 PM   #10 (permalink)
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Quote:
Originally Posted by larryf View Post
as soon as I told the Tech that I was having trouble with my track ball, he immediately told me that Verizon was replacing the entire phone.
This has been my experience with Verizon phone support as well on this issue.

"I've got a Tour and the trackball is..."

"Can I get your shipping address?"

They've got a problem with this thing, and they know it.

I'm on my second Tour and the trackball has degraded again.
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Old 04-26-2010, 08:44 AM   #11 (permalink)
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Verizon wanted $50.00 to replace my Tour, I felt that was not an option.
Some folks have had a lot better luck than I have.
Just wait and get a newer model later this year.
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Old 05-03-2010, 02:46 PM   #12 (permalink)
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Did the paper trick on my friends Tour and it works a lot better now. Hopefully my new Tour doesn't suffer any of these problems but if it does I will get Verizon to cover it.
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Old 05-03-2010, 03:18 PM   #13 (permalink)
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Quote:
Originally Posted by ryannel2003 View Post
Did the paper trick on my friends Tour and it works a lot better now. Hopefully my new Tour doesn't suffer any of these problems but if it does I will get Verizon to cover it.
Tried the paper trick, couldn't the stupid thing to start through.
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Old 05-03-2010, 08:04 PM   #14 (permalink)
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It is extremely tedious, but thr thinner you make the strip ther easier it is to get through there. Just try and take your time with it.
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