Originally Posted by drbob101
Can someone explain this to me?
I have a contact in which I have assigned a custom ring tone to their messages and have it set to active profile. In this case my active profile is normal in which volume for the email in question is set to silent.
Whenever I get an email from that contact , their custom ring tone plays under the above conditions.
What am I missing here?
Contact alerts override the settings for ALL profiles if you set them as such. So, if you have it set to make an audible alert for a message at a particular volume, it always will.
If you set all the settings beside the ring tone to "active profile", you shouldn't get an audible alert if you wouldn't normally get one in that profile.
Does this make sense?