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Old 08-21-2010, 03:34 PM   #1 (permalink)
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Default Reception Issues 9650

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Has anyone been having signal issues with their Blackberry Bold 9650? I'm on my second Bold and I still have issues with recieving/sending data. I hope the new OS fix this issue. Please expound, thanks.
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Old 08-21-2010, 03:42 PM   #2 (permalink)
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Which OS variant are you using?
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Old 08-21-2010, 03:56 PM   #3 (permalink)
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I'm using 5.0.699
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Old 08-21-2010, 04:07 PM   #4 (permalink)
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I would consider updating to .732. Are you using wifi when available?
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Old 08-21-2010, 04:09 PM   #5 (permalink)
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I've been searching for upgrades. Where can I find the link? Will it work on a Sprint CDMA device? Thanks for ur help.
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Old 08-21-2010, 04:13 PM   #6 (permalink)
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You can also look at .810 that is in our sticky. I preferred .732. Both links and instructions are in that sticky thread above. Pay close attention to the direction to remove the vendor.xml file. .732 for 9650 is the link at bottom of .810 thread. I am not referring to 9630 thread
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Old 08-21-2010, 04:15 PM   #7 (permalink)
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Ok. Ill check them out and upgrade. Thank u so much!
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Old 08-21-2010, 04:15 PM   #8 (permalink)
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Check the yellow sticky at the top of the 9600 section for the latest OS and instructions. Make sure that you follow it exactly and be patient. It can take an hour or longer.

If you use a Mac, you will to find a friend with a PC or set up a Windows session using Parallels or Bootcamp or similar.

As for compatibility, as long as the OS is for your specific device and you delete the vendor.xml file as per the instructions, it should work with no problems.
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Old 08-21-2010, 04:34 PM   #9 (permalink)
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Ok, will my sprint features (nfl, navigation) still work?
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Old 08-21-2010, 04:47 PM   #10 (permalink)
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I am not anticipating an issue and if i am wrong, you can always go back to .699
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Old 08-21-2010, 04:49 PM   #11 (permalink)
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Ok. I'm about to do the upgrade. Ill keep u posted. Thanks again!
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Old 08-21-2010, 05:18 PM   #12 (permalink)
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Make sure you make a back up and then resend service books once it finishes.
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Old 08-21-2010, 05:25 PM   #13 (permalink)
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You may also need to pull your battery one or two times before you can observe the better reception.
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Old 08-21-2010, 06:27 PM   #14 (permalink)
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Would you say the reception/data connection is better on 732 over 810?
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Old 08-21-2010, 06:36 PM   #15 (permalink)
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Quote:
Originally Posted by akosnitzky View Post
You may also need to pull your battery one or two times before you can observe the better reception.
.732 did NOT load. I kept getting a .xml error message. I'm downloading the .810 version. I did delete the vender.xml file as posted in the instructions.
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Old 08-21-2010, 07:27 PM   #16 (permalink)
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alrighty! g
Got the new 5.0.810 loaded. I'll keep you posted about if it helps with my reception issues. Thanks everyone!
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Old 08-24-2010, 11:02 PM   #17 (permalink)
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I updated the software only to have issues with the youtube application. I kept getting data errors. I downgraded back to .699, tho it pained me to do so.
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Old 08-27-2010, 03:38 PM   #18 (permalink)
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We're also seeing issues with Verizon Bold 9650's, such as

- User used to be able to drive all the way home, now it drops calls several times

- 9650 will be in same location as a Tour or 8830 user and will not have coverage

We've started some testing, and found a spot where a Tour had 5-bars while the 9650 had no signal.

All of our 9650's are on .732. Will keep testing.
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Old 08-29-2010, 02:33 PM   #19 (permalink)
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The reception got worse and wore to where I couldn't get a signal PERIOD last night. Customer service put me through to Blackberry support who told me they charge $49.95 for tech support!!! Are they freakin crazy!!! How u gonna charge a customer who haven't had the device 6mths!!!!! Anyways, Sprint is sending me ANOTHER replacement. This is the 2nd replacement device. I'm sick of this! They are really making me regret buying this phone at retail price. I shuda just gotten the EVO.
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Old 08-29-2010, 04:58 PM   #20 (permalink)
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Well, just to throw in my two cents - and I am not happy. I am not on my 2nd new Sprint BB 9650 Tour in two weeks. When streaming data (internet, video, etc) the signal reception went yoyo's when data streams were occuring (like 30% of the time). I got RSI signal reads from -80db to -127db (like never seen this low before).

On my second new unit now, when viewing youtube, I am frequently dropping the streams and getting the error message:
There was an error playing the video, please ensure you have a data plan and network access

I get this error using watching youtube videos using the Player for YouTube viewer (v1.2.34) and when watching youtube videos through the native BB Brower. Now, with the native brower, I may sometimes also get the following error also:

An error has occurred attempting to play media.

So, do some BB units have bad radios?
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