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Old 08-25-2010, 08:01 PM   #1 (permalink)
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Default New email: <Lookup> not working anymore

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I am just now seeing that the <Lookup> feature is no longer working when I create a new email, forward an email, or add another recipient when replying to an email. I am on v5.0.0.591 OS and don't really know when this started. I typically just reply or reply all.

Even if I manually add an email address, the <Send> option isn't available. <Save> and <Discard> are my only options.

Does anyone else have this issue?

Active apps include
Yahoo IM
Facebook
LinkedIn
Google Voice/Mobile

Thanks in advance.

Leslie
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Old 08-25-2010, 08:08 PM   #2 (permalink)
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Sounds like you lost your BES activation. Have you recently upgraded the OS on your device?
If so, then you need to do a new Enterprise Activation after the OS upgrade completes.
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Old 08-26-2010, 02:32 PM   #3 (permalink)
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Quote:
Originally Posted by penguin3107 View Post
Sounds like you lost your BES activation. Have you recently upgraded the OS on your device?
If so, then you need to do a new Enterprise Activation after the OS upgrade completes.
I upgraded the OS when it first came out a few months ago. I still get emails from our corporate exchange server. Does this make a difference?
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Old 08-26-2010, 03:16 PM   #4 (permalink)
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Have your BES admin resend your service books. Maybe the ALP [Desktop] service book is corrupt.
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Old 08-26-2010, 03:27 PM   #5 (permalink)
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thanks
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