BlackBerry Forums Support Community               

Closed Thread
LinkBack Thread Tools
Old 09-24-2010, 06:36 PM   #1 (permalink)
New Member
Join Date: Sep 2010
Model: Tour
Carrier: Verizon
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Backed up my Tour, issues when I restore

Please Login to Remove!

Folks, sorry if this is redundant, and answered somewhere else...

Worked for a company, used their BES. Backed up all my data prior to me knowing that they would wipe the handheld, after my resignation.

After they wiped the phone from the BES server, I restored my phone.

Started for new company the following week, joined their BES.

Noticed after syncing/joining their BES, I can't seem to create any calendar items, nor can I see my outlook/entourage calendar at all on my BB.

Wiped the handheld, asked IT to rejoin me to BES, rejoined/sync'd... Calendar worked, I restored only my contacts from the same backup.

I notice the contacts from the backup show up in an Unkown profile, and after a few hours, the BB reboots and then my calendar goes back to not working again.

So, this time I wiped handheld, did NOT restore anything from my backup. BB works fine... calendar, etc.

My only issue is... I am out of date on my contacts, I am missing contact information...

So (a) why does this happen when I restore only my contacts from the backup?

(b) what is the easiest way for me to get the contacts OUT of that backup and sync'd up with my handheld/BES account.

(c) I am trying to look into Mobileme or iTunes to Entourage/Address Book. to sync up the items...

(d) what would be the easiest way for me to see the contacts and apply them back? even if I have to display them to manually enter them...

Old 09-24-2010, 06:52 PM   #2 (permalink)
Dubdub's Avatar
Join Date: Nov 2005
Location: New Hampshire
Model: App6+
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,038
Post Thanks: 54
Thanked 783 Times in 743 Posts

Moved to the 9600 section.

Please update your profile to should the model number, not the nickname. Makes it easier for us.
-->>BB FAQ

-->>Stinsonddog's Tip Site!


If someone helps, tell them by clicking the Thanks button.!!
Closed Thread

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Copyright 2004-2014
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.