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Old 10-26-2010, 08:18 AM   #1 (permalink)
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Default my bb tour 9630 not recognized by desktop manager

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Hi guys & ladies! I am new to this helpful forum. My problem is,when i connect my tour 9630 to pc,the device is not recognized. The only moment of recognition is when I take out the battery of the device. But when I put back the battery,the computer says “one of the device attached to this computer has malfunctioned and windows can not recognize it” please help!
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Old 10-26-2010, 09:11 AM   #2 (permalink)
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Are you using a HUB or plugging directly into the PC?

Here are the things I generally start with.

1. Battery pull.
2. No HUB connection
3. Delete/Reinstall DM
4. Try connecting to AppLoader via the DOS Command Prompt


Read this post for tips and help to connect your device to Desktop Manager, you might pull some from there:
Tips for getting BlackBerry Desktop Manager to det... - BlackBerry Support Community Forums

Also, for a clean uninstall of Desktop Manager
KB02206-How to perform a clean uninstall of the BlackBerry Desktop Software
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Old 10-26-2010, 12:02 PM   #3 (permalink)
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Quote:
Originally Posted by Dubdub View Post
Are you using a HUB or plugging directly into the PC?

Here are the things I generally start with.

1. Battery pull.
2. No HUB connection
3. Delete/Reinstall DM
4. Try connecting to AppLoader via the DOS Command Prompt


Read this post for tips and help to connect your device to Desktop Manager, you might pull some from there:
Tips for getting BlackBerry Desktop Manager to det... - BlackBerry Support Community Forums

Also, for a clean uninstall of Desktop Manager
KB02206-How to perform a clean uninstall of the BlackBerry Desktop Software
Thanks Dubdub,for your guidance. Still working on it!
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