BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 11-07-2010, 07:18 PM   #1 (permalink)
New Member
 
Join Date: May 2008
Model: 9630
PIN: N/A
Carrier: Verizon Wireless
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Unhappy Please help my Blackberry Tour keeps rebooting by itself?

Please Login to Remove!

So yesterday outta nowhere, my Blackberry Tour mysteriously just started rebooting by itself.

At first I thought it was because the battery ran out, but no.

I had it on full charge and the battery was at 100%

When I'm texting or using MSN, it randomly shuts down and when I plug the charger back into it, it shows like 1 bar of battery left.

What the heck is going on?

I rebooted it, tried taking out the battery, even re installing the OS and almost everything.

But it's not working.

Please help I'm in desperate need
Offline  
Old 11-07-2010, 07:35 PM   #2 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: 10.010219
PIN: No Pin just a Tack
Carrier: at&t
Posts: 8,221
Post Thanks: 40
Thanked 570 Times in 565 Posts
Default

Have you installed any additional Apps? if so one may be corrupted. Reload and do not add any apps and see if it works.
__________________
If someone helps, tell them by clicking the Thanks button


9810 BES
Z10 on BES
9700 BIS
Offline  
Old 11-07-2010, 07:40 PM   #3 (permalink)
New Member
 
Join Date: May 2008
Model: 9630
PIN: N/A
Carrier: Verizon Wireless
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I recently download Kik Messenger.

But the rebooting started a day after I downloaded that app.

I deleted it though, but still same problem.
Offline  
Old 11-07-2010, 07:52 PM   #4 (permalink)
New Member
 
Join Date: May 2008
Model: 9630
PIN: N/A
Carrier: Verizon Wireless
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Cmon anyone else?

Please help.
Offline  
Old 11-07-2010, 08:00 PM   #5 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: 10.010219
PIN: No Pin just a Tack
Carrier: at&t
Posts: 8,221
Post Thanks: 40
Thanked 570 Times in 565 Posts
Default

did you reload the OS after removing the App? if not then I would do that.
not all Apps play nice. If you did reload the Os aafter removing the App then it may have corrupted another application. you will have to experiment a bit to find out which one.
__________________
If someone helps, tell them by clicking the Thanks button


9810 BES
Z10 on BES
9700 BIS
Offline  
Old 11-07-2010, 08:02 PM   #6 (permalink)
New Member
 
Join Date: May 2008
Model: 9630
PIN: N/A
Carrier: Verizon Wireless
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

What do you mean reload the OS

LIke reboot? or what
Offline  
Old 11-08-2010, 05:26 AM   #7 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Nov 2009
Location: East of Cleveland, OH
Model: Q10
OS: 10.2.1.23
PIN: N/A
Carrier: Verizon
Posts: 209
Post Thanks: 7
Thanked 8 Times in 7 Posts
Default

Quote:
Originally Posted by kevst3r View Post
What do you mean reload the OS

LIke reboot? or what
Reinstalling the OS, like putting a new version of windows on a PC for a fresh install.

Look at the top pf this page for the latest OS version. Download it to your PC, double click to install it, delete the vendor.xml file, and double click on "loader". Uncheck all the non-RIM apps, and install. Add the apps back one by one and see what's causing the problem.
Offline  
Old 11-08-2010, 04:27 PM   #8 (permalink)
Thumbs Must Hurt
 
lprmcnit's Avatar
 
Join Date: May 2010
Model: 8530
PIN: N/A
Carrier: Verizon
Posts: 191
Post Thanks: 0
Thanked 7 Times in 6 Posts
Default

Also, I know the Verizon Tours had some type of software issue where they got stuck in a reboot or maintenance cycle. This almost sounds like that, though I can't imagine why that would happen under these circumstances. Verizon published some software to fix the reboot cycle on their site but I don't see it any more, at least for the Tour. A couple of the kb's talk about this condition ( KB17840 for example) but don't mention the patch, probably because it was incorporated in the newer software releases.....
Offline  
Old 11-10-2010, 11:09 AM   #9 (permalink)
Knows Where the Search Button Is
 
aygriffith's Avatar
 
Join Date: Apr 2010
Location: SLC
Model: 9700
OS: 6.0.0.344
PIN: 21C7D67D
Carrier: T-Mobile
Posts: 19
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

We have one Tour 9630 in our BES arsenal and I've had problems with it rebooting itself during startup if the start up was initiated by a battery pull. I told the user not to pull the battery because its hit or miss if they'll be able to get the device to make it through the full boot process and be able to use the device. Other than that it isn't restarting after the device is fully booted.

Its a Sprint 9630 with the latest carrier release of the OS.
__________________
BESx 5.0.2
Exchange 2007

7510 > 7520 > 7100i > 8700c > 8800 > 8320 > 8310 > 9630 > 9700 > 9650
Offline  
Old 12-12-2010, 05:46 PM   #10 (permalink)
New Member
 
Jaguarr40's Avatar
 
Join Date: Nov 2010
Location: Sarasota Florida
Model: 9630
OS: 5.0.0.732
PIN: PM Me & Just Ask
Carrier: Verizon Wireless
Posts: 9
Post Thanks: 0
Thanked 3 Times in 2 Posts
Post Re: Please help my Blackberry Tour keeps rebooting by itself?

Quote:
Originally Posted by kevst3r View Post
So yesterday outta nowhere, my Blackberry Tour mysteriously just started rebooting by itself.

At first I thought it was because the battery ran out, but no.

I had it on full charge and the battery was at 100%

When I'm texting or using MSN, it randomly shuts down and when I plug the charger back into it, it shows like 1 bar of battery left.

What the heck is going on?

I rebooted it, tried taking out the battery, even re installing the OS and almost everything.

But it's not working.

Please help I'm in desperate need
This actually is a pretty easy fix that nobody thinks about. Over at Crackberry.com there are several threads under the Tour that you can read, see my comments and agreement of many so here it is... For some reason the contacts in the battery compartment along with the battery seem to lose contact even though it may seem all is ok in the compartment.

This has not happened to me but I know many as you will see over at CB along with a good friend of mine over there who is a Mod. There are many fixes but it seems that many will take a business card and cut it in half and on the NON CONTACT side just place it between the compartment and the battery so as to force the battery to the contacts a bit tighter and this should resolve your problem.

I hope this works for you and post back to let me know and also go over to CB and read the posts on this subject there as well.
__________________
~Jaguarr~

Beta Tester For Bellshare - Apps. Like BerryWeather And Many Other Great BlackBerry Apps.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.