Originally Posted by b52junebug
Upgraded a user to 18.104.22.1685 and now all of his folders from his inbox are not showing up. Tried deleting service books, reloading the user, etc. The only thing I havent done is reload the software on the device. Any one else run into this?
If you used DM to do this OS upgrade then the upgrade would have done a backup before the upgrade, Asked what you want to back up, wiped your device or his and then proceeded with the install of the new OS and reconfigure all of your settings including rintones etc.
It sounds to me which happens at times that it will hide some homescreen icons or folders and that is simply a case of going to your homescreen where ALL of your icons are located and choose any one of them to highlight. Then using your BB menu key make sure there is not a checkmark to hide anything and a checkmark next to "SHOW ALL" and that should bring back all of your icons.
Good luck and I hope this is all it turns out to be so let us know.