BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 11-17-2010, 02:37 PM   #1 (permalink)
New Member
 
halberdier25's Avatar
 
Join Date: Apr 2010
Model: 9630
PIN: N/A
Carrier: VZW
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Question Q and W keys totally unresponsive.

Please Login to Remove!

I just (three hours ago) got a new 9630 in the mail from Asurion to replace one that met an unfortunate end. The first thing I noticed is that some of the keys (mostly on the left side of the phone) were unresponsive or took some fiddling with to work.

The Q and W keys are now totally unresponsive, but still make that *click* sound when pressed (consequently, I have to copy/paste a 1 whenever it's in a phone number I have to dial). At first I kind of had to wiggle my finger around to get either to work, but now... no dice.

The F key barely moves down, but does respond.

The alt key takes a fair bit of pressure; more than any of the other keys.

The "send" key feels permanently depressed and responds when it wants to.

Is there a way to fix this besides taking to the VZW shop (it's under warranty)? I have zero experience with BlackBerry DIY maintenance.

EDIT: Yes, I did the battery pull.
__________________
I will never forget that I am an American, responsible for my actions, and dedicated to the principles which made my country free.

Last edited by halberdier25 : 11-17-2010 at 02:41 PM.
Offline  
Old 11-17-2010, 04:31 PM   #2 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,913
Post Thanks: 59
Thanked 241 Times in 180 Posts
Default Re: Q and W keys totally unresponsive.

Sounds like you got a moisture or water damaged device, the keyboard is always the first to show the symptons.

Return it.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Tork-Mate 438 Rotary Pneumatic Actuator with Trac-Loc Limit Switch Dual Display
$60.0
Tork-Mate 438 Rotary Pneumatic Actuator with Trac-Loc Limit Switch Dual Display pictureSick Photoelectric Proximity Switch NT6-13022
$350.0
Sick Photoelectric Proximity Switch NT6-13022 pictureSick Photoelectric Proximity Switch WT260-P230
$75.0
Sick Photoelectric Proximity Switch WT260-P230 pictureSick Photoelectric Proximity Switch WL9-P122
$50.0
Sick Photoelectric Proximity Switch WL9-P122 pictureNEW Diell Proximity Switch PE1/AP-1H60
$25.0
NEW Diell Proximity Switch PE1/AP-1H60  picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.