BlackBerry Forums Support Community               

Closed Thread
LinkBack Thread Tools
Old 11-17-2010, 02:37 PM   #1 (permalink)
New Member
halberdier25's Avatar
Join Date: Apr 2010
Model: 9630
Carrier: VZW
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Question Q and W keys totally unresponsive.

Please Login to Remove!

I just (three hours ago) got a new 9630 in the mail from Asurion to replace one that met an unfortunate end. The first thing I noticed is that some of the keys (mostly on the left side of the phone) were unresponsive or took some fiddling with to work.

The Q and W keys are now totally unresponsive, but still make that *click* sound when pressed (consequently, I have to copy/paste a 1 whenever it's in a phone number I have to dial). At first I kind of had to wiggle my finger around to get either to work, but now... no dice.

The F key barely moves down, but does respond.

The alt key takes a fair bit of pressure; more than any of the other keys.

The "send" key feels permanently depressed and responds when it wants to.

Is there a way to fix this besides taking to the VZW shop (it's under warranty)? I have zero experience with BlackBerry DIY maintenance.

EDIT: Yes, I did the battery pull.
I will never forget that I am an American, responsible for my actions, and dedicated to the principles which made my country free.

Last edited by halberdier25 : 11-17-2010 at 02:41 PM.
Old 11-17-2010, 04:31 PM   #2 (permalink)
Crimson Tide Moderator
JSanders's Avatar
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,914
Post Thanks: 59
Thanked 241 Times in 180 Posts
Default Re: Q and W keys totally unresponsive.

Sounds like you got a moisture or water damaged device, the keyboard is always the first to show the symptons.

Return it.

Copyright 2004-2016
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.