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Old 12-02-2010, 10:06 AM   #1 (permalink)
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My tour locks up several times a day - the little square black "thinking" dial appears - I finally get the following message: Uncaught Exception: application net_rim_bb_messaging_appl(425) is not responding; process terminated

What is this and how do I resolve or get rid of it?

Thanks.
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Old 12-02-2010, 10:39 AM   #2 (permalink)
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Default Re: uncaught exception message

You will need to reload the OS, if you take to the local carrier they should be able to reload and then reactivate, I see those a lot from my users when they pull battery when they wipe the device accidently after they forgot their password and entered in too many times. They think pulling battery will stop the wipe/scrub LOL
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Old 12-02-2010, 10:46 AM   #3 (permalink)
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Default Re: uncaught exception message

Thanks JT - I figured I would need to make a trip to the phone store - just thought there might be an easy fix!
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Old 12-02-2010, 10:48 AM   #4 (permalink)
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Default Re: uncaught exception message

Welcome........Yeah there is no quick fix, I suppose though if you download desktop manager 6 you could reload OS yourself?
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Old 12-02-2010, 10:50 AM   #5 (permalink)
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Default Re: uncaught exception message

maybe find your OS out here.....

BlackBerry - BlackBerry Desktop and Device Software Download Sites
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Old 12-02-2010, 10:56 AM   #6 (permalink)
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Default Re: uncaught exception message

Here's even a better link
BlackBerry 101: How to Reload the Operating System on a Nuked BlackBerry | CrackBerry.com
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Old 12-02-2010, 11:00 AM   #7 (permalink)
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Default Re: uncaught exception message

Uncaught exceptions are tough to determine the cause. What did you do just before this began to happen? Did you perhaps try to load a theme or an app that wasn't compatible with your device?

In some cases, you will need to reload the device, but there are some other steps to try first.

Do a battery pull and see if that will fix it.

If not try to uninstall the last theme or app that you installed.

You could also try a security wipe which will delete all your 3rd party apps and data.

Before you do any of this, make a backup if you can.
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Old 12-02-2010, 12:46 PM   #8 (permalink)
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Default Re: uncaught exception message

Just wanted to test out DM6, I loaded 5.0.0.975 OS from verizon website to my work laptop, ran it, plugged BB in, then opened DM6 and it upgraded fine, installed new OS, pretty slick.
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