12-18-2010, 08:28 AM
Join Date: Nov 2005
Location: New Hampshire
Carrier: ATT & Verizon
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| | Re: New Bold 9650: Cannot sync with laptop
This is a Windows problem, not a BB one. Windows is choosing the wrong USB driver to use with the BB. I assume that you are running Windows 7 on the PC?
First, please disconnect all USB devices and then perform the following steps:
1. Click "Start" button, type xxx8220;devmgmt.mscxxx8221; (without quotation marks) in the xxx8220;Searchxxx8221; bar and press "Enter". Click xxx8220;Continuexxx8221; if necessary.
2. In Device Manager, double click to expand "Universal Serial Bus controllers", right click on the Host Controller, click "Uninstall" and click "OK".
3. Repeat the step 2 to uninstall all items under "Universal Serial Bus controllers".
Then, restart your computer and Windows 7 will reinstall all USB controllers automatically.
Last edited by Dubdub : 12-18-2010 at 08:32 AM.