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Old 12-22-2010, 10:04 AM   #1 (permalink)
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Join Date: Oct 2007
Location: Queens, NY
Model: 9630
Carrier: VZW - Love/Hate
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Angry Odd Hardware/OS conflict

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I bought the Tour 9630 the very day it was released. I've been through multiple units because of the trackball and was fine for a while until I started having OS issues as they started patching OS 5 and updating the BIS server. I've since gone through two handhelds after having to wipe them completely clean and start fresh. My Tour started freezing, I'd do a hard reset, it would give an error, the cursor would move but it wouldn't respond to any commands and I'd have to do a hard reset again to get it to work...until the next time.

Verizon and RIM tech support insist it's a software issue but some odd glitch with the hardware and replacing it would be best - and does the trick.

I've given up and they've finally sent me a new Bold (for free - no upgrade, no new contract, nothing) and HOPEFULLY I can use my Blackberry in peace. Until OS 6 comes?

Anyone else experience this mess?
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