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Old 04-06-2011, 11:51 PM   #1 (permalink)
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Smile BB 9650 icon for enterprise missing

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Hi to all, I have a user who has a personal BB 9650 from Verizon. He already has personal email on it and I am trying to set him on our corp network. The problem is the area for Enterprise Activation is missing. I called Verizon and they told me he had the BIZ and needed the BES Data Plan.
The user got the BES Data Plan but still cannot see the area for activation. I have the same Blackberry and it is on mine. I am trying to set him up on our Corp Blackberry Express Server.
We did a battery pull did not work. He does have personal email on his device. This is the second Verizon Bold I have had this issue with running Ver 6. I hope someone can assist me on this.

Thanks to all

Tony
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Old 04-07-2011, 12:08 AM   #2 (permalink)
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Default Re: BB 9650 icon for enterprise missing

Sorry..I'm new here..and I just have a question ,want to create a new post but don't know where can you please tell me how?
thank you very much....
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Old 04-07-2011, 12:12 AM   #3 (permalink)
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Default Re: BB 9650 icon for enterprise missing

Go to the bottom of the page and click on Start a new thread.
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Old 04-07-2011, 10:37 AM   #4 (permalink)
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Default Re: BB 9650 icon for enterprise missing

Quote:
Originally Posted by tonycola View Post
The user got the BES Data Plan but still cannot see the area for activation.
Are you taking the user's word for it?
Try confirming that the device is Enterprise Ready by using the readiness tool in the BESC.
https://besc.webapps.blackberry.com/besc/dashboard/

Sounds to me like the device is missing the PROVISIONING service book, which enables wireless Enterprise Activation.
Try doing a 'Register Now' from the Host Routing Table. This should force the device to refresh its service books from the carrier.
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Old 04-07-2011, 08:38 PM   #5 (permalink)
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Default Re: BB 9650 icon for enterprise missing

Thanks for your reply, I will try it and let you know tomorrow when I go back to work.
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Old 04-08-2011, 11:58 AM   #6 (permalink)
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Default Re: BB 9650 icon for enterprise missing

The device probably needs to be rebooted before the enterprise activation option shows up on the device - I see the same thing all the time
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