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Old 05-08-2011, 03:00 PM   #1 (permalink)
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Default Can I switch out my Tour with another Tour?

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The trackball on my Tour fizzled out and stopped working. So I want to transfer all my data to another identical Tour (my girlfriend's old phone).

I tried it once, but it still had her settings. What do I need to do here?
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Old 05-08-2011, 03:06 PM   #2 (permalink)
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Default Re: Can I switch out my Tour with another Tour?

What did you do?

I don't know that you need to wipe the device before using the switch device wizard in desktop manager, but it will not hurt to do a security wipe first.
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Old 05-08-2011, 03:16 PM   #3 (permalink)
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Default Re: Can I switch out my Tour with another Tour?

Yeah, but I mean what cards need transferred, what settings need adjusted so that the replacement BB is identical to mine w/ the broken trackball?
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Old 05-08-2011, 03:19 PM   #4 (permalink)
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Default Re: Can I switch out my Tour with another Tour?

Use Desktop Manager and the Switch Devices Wizard. This will back up all your data and your settings. Then swap your microSD card from old Tour to new Tour. Once you have that done, make sure you have the new one registered with Verizon through their BIS portal.
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Old 05-08-2011, 03:23 PM   #5 (permalink)
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Default Re: Can I switch out my Tour with another Tour?

I don't even understand what you are asking. Cards?

You did not describe what you did and exactly what did not work the way you expected.

The switch device wizard should duplicate your setup on Tour #2 same as on Tour #1. Maybe something will not work perfectly, and that you will need to det manually.
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Old 05-08-2011, 03:37 PM   #6 (permalink)
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Default Re: Can I switch out my Tour with another Tour?

Quote:
Originally Posted by rsherid View Post
I tried it once, but it still had her settings. What do I need to do here?
Then you need to wipe it first.
Then use Rambo's suggestion.
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