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iamPapiChulo 06-07-2011 04:52 PM

Need a Hard Reset
I have a Blackberry Bold 9650 that the trackpad has become unresponsive. I am in need to conducting a hard reset to completely wipe the device back to factory settings. But, due to the unresponsive trackpad, I am unable to get to Options>Security>Handheld Wipe

Would someone please provide an alternative so that I may wipe this device of all its information and settings?



aiharkness 06-07-2011 05:17 PM

Re: Need a Hard Reset
You can navigate using the keyboard (first letter key in menus, return and space on screens, etc). Turn off dial from home in phone options. Then use O key to enter options, and use the keypad to navigate to security, etc.

Motorcycle Mama 06-07-2011 05:52 PM

Re: Need a Hard Reset
Use BBSAK on a computer.

Dubdub 06-07-2011 06:34 PM

Re: Need a Hard Reset
Do a battery pull and see if it resets. Then you can wipe if you need to do so.

brandonaybar 06-07-2011 09:44 PM

Re: Need a Hard Reset
On there are "instructions" on how to do this using the keypad alone. I read an article there that talks about "soft resets", "hard resets" and "double-soft" resets.
Posted via Mobile

Dubdub 06-07-2011 09:56 PM

Re: Need a Hard Reset
A battery pull is the best way to do a hard reset. It works.

You can find similar information here in our FAQ.

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