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Old 06-07-2011, 04:52 PM   #1 (permalink)
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Default Need a Hard Reset

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I have a Blackberry Bold 9650 that the trackpad has become unresponsive. I am in need to conducting a hard reset to completely wipe the device back to factory settings. But, due to the unresponsive trackpad, I am unable to get to Options>Security>Handheld Wipe

Would someone please provide an alternative so that I may wipe this device of all its information and settings?

Thanks

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Old 06-07-2011, 05:17 PM   #2 (permalink)
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Default Re: Need a Hard Reset

You can navigate using the keyboard (first letter key in menus, return and space on screens, etc). Turn off dial from home in phone options. Then use O key to enter options, and use the keypad to navigate to security, etc.
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Old 06-07-2011, 05:52 PM   #3 (permalink)
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Default Re: Need a Hard Reset

Use BBSAK on a computer.
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Old 06-07-2011, 06:34 PM   #4 (permalink)
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Default Re: Need a Hard Reset

Do a battery pull and see if it resets. Then you can wipe if you need to do so.
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Old 06-07-2011, 09:44 PM   #5 (permalink)
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Default Re: Need a Hard Reset

On CIO.com there are "instructions" on how to do this using the keypad alone. I read an article there that talks about "soft resets", "hard resets" and "double-soft" resets.
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Old 06-07-2011, 09:56 PM   #6 (permalink)
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Default Re: Need a Hard Reset

A battery pull is the best way to do a hard reset. It works.

You can find similar information here in our FAQ.
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