BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 08-15-2011, 01:41 PM   #1 (permalink)
New Member
 
Join Date: Dec 2010
Model: 9630
PIN: N/A
Carrier: Verizon
Posts: 7
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default Tour 9630 Stopped sending or receiving emails

Please Login to Remove!

Out of the blue my Tour stopped sending and receiving emails. I did a cold reboot of the Tour, to no effect, and all services in Blackberry Professional Software v. 4.1.4.3 are running. I even stopped and restarted the software to no avail. I can use the phone to make and receive phone calls. While I think the issue is planned obsolescence of the Tour, I need to be sure. How can I troubleshoot this issue. Thanks in advance for your help and interest. Michael
Offline  
Old 08-15-2011, 02:33 PM   #2 (permalink)
Latino Hasta La Muerte
 
Join Date: Jan 2005
Location: Denville, NJ.
Model: 7250
OS: 4.1
PIN: G!!!
Carrier: Verizon
Posts: 9,044
Post Thanks: 52
Thanked 305 Times in 293 Posts
Default Re: Tour 9630 Stopped sending or receiving emails

Did you do a hard reboot - pulling the battery for a minute while the BlackBerry was running?

You can re-register with the network via the Host Routing Table in Options > Advanced Options > Host Routing Table.

Make sure you're not still trying to use WiFi after leaving a Hotspot area: KB20291-Unable to receive data over the wireless network after leaving a Wi-Fi hotspot

Re-validate your email accounts: KB13137-How to re-validate your Windows Live Hotmail, MSN, and Bell Sympatico email integrations
Offline  
The Following User Says Thank You to rambo47 For This Useful Post:
coopfab (08-15-2011)
Old 08-15-2011, 04:30 PM   #3 (permalink)
New Member
 
Join Date: Dec 2010
Model: 9630
PIN: N/A
Carrier: Verizon
Posts: 7
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default Re: Tour 9630 Stopped sending or receiving emails

I tried the hard reboot, no success, so decided to erase the Tour and reset to default settings. I'll advise my results. Thanks for your suggestions.

Last edited by coopfab : 08-15-2011 at 04:37 PM.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: Tour 9630 Stopped sending or receiving emails
Thread Thread Starter Forum Replies Last Post
Stopped receiving emails Gone in 60 General 9600 Series Discussion - Tour 3 12-15-2009 05:01 PM
Not sending or receiving emails DanielJay BES Admin Corner 12 09-17-2008 03:44 PM
BB stopped receiving emails Keldog General 8300 Series Discussion - Curve 5 09-03-2008 03:35 PM
Receiving duplicate emails michaeljeffry General Legacy Device Discussion 1 06-01-2007 10:22 AM
Emails (sending & receiving) appearing twice in Messages TS123 RIM Software 3 06-07-2006 01:42 PM





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.