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Old 08-15-2011, 01:41 PM   #1 (permalink)
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Default Tour 9630 Stopped sending or receiving emails

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Out of the blue my Tour stopped sending and receiving emails. I did a cold reboot of the Tour, to no effect, and all services in Blackberry Professional Software v. 4.1.4.3 are running. I even stopped and restarted the software to no avail. I can use the phone to make and receive phone calls. While I think the issue is planned obsolescence of the Tour, I need to be sure. How can I troubleshoot this issue. Thanks in advance for your help and interest. Michael
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Old 08-15-2011, 02:33 PM   #2 (permalink)
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Default Re: Tour 9630 Stopped sending or receiving emails

Did you do a hard reboot - pulling the battery for a minute while the BlackBerry was running?

You can re-register with the network via the Host Routing Table in Options > Advanced Options > Host Routing Table.

Make sure you're not still trying to use WiFi after leaving a Hotspot area: KB20291-Unable to receive data over the wireless network after leaving a Wi-Fi hotspot

Re-validate your email accounts: KB13137-How to re-validate your Windows Live Hotmail, MSN, and Bell Sympatico email integrations
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Old 08-15-2011, 04:30 PM   #3 (permalink)
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Default Re: Tour 9630 Stopped sending or receiving emails

I tried the hard reboot, no success, so decided to erase the Tour and reset to default settings. I'll advise my results. Thanks for your suggestions.

Last edited by coopfab : 08-15-2011 at 04:37 PM.
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