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Old 09-09-2011, 09:16 PM   #1 (permalink)
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Default Horrible reception lately

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I have a 9630 on Verizon. A couple weeks ago, for no apparent reason, my signal strength has been greatly reduced. I even get no signal in many areas where I previously had signal. Other Verizon users have normal strength.

What would cause the phone to suddenly have horrible reception?
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Old 09-09-2011, 09:58 PM   #2 (permalink)
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Default Re: Horrible reception lately

Sounds like your antenna shook loose some how...
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Old 09-10-2011, 12:19 AM   #3 (permalink)
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Originally Posted by drwtsn32 View Post
I have a 9630 on Verizon. A couple weeks ago, for no apparent reason, my signal strength has been greatly reduced. I even get no signal in many areas where I previously had signal. Other Verizon users have normal strength.

What would cause the phone to suddenly have horrible reception?
Depends on if the "other verizon users" have BB's. BB antennas are totally different from regular phones. And its possible that the EDGE Tower, in your area, may be down for repairs and the Tour is reaching out to a farther Tower.

You can use BB maps to quickly find out which tower you are currently on if it locks onto the Cell site location before GPS kicks in (can't remember if the Tour has GPS)

It could also be a Verizon cost cutting scheme. Drop a tower and boost another tower nearby to save on costs (they have to have huge banks of Golf Cart Deep Cycle Batteries as a backup if power goes down. And that's very expensive.)

If it seems you're still on the original tower, you could try upgrading the operating system. Many newer OS's have BB antennae software upgrades as each version is released.

There may be newer versions listed on this forum. These are the last three OS versions I kept track of:

9630/5.0.0.571
http://hotfile.com/dl/34106105/ecee204/9630AMEA_PBr5.0.0_rel973_PL4.2.0.266_A5.0.0.571.ex e.html

9630/5.0.0.591
http://hotfile.com/dl/34316398/87a4135/9630AMEA_PBr5.0.0_rel1002_PL4.2.0.272_A5.0.0.591.e xe.html

9630/5.0.0.975
http://depositfiles.com/files/sogwm3dkd
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Old 09-10-2011, 05:22 PM   #4 (permalink)
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Default Re: Horrible reception lately

Here's the latest official OS


9630/1062 Official China Telecom
https://swdownloads.blackberry.com/D...BBF9AA363DC5DA

Make sure to delete the Vendor.xml after downloading/installing the OS to the computer, or the OS won't install
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Old 09-12-2011, 01:22 PM   #5 (permalink)
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Default Re: Horrible reception lately

Hey guys, at first I thought it might be a down tower in my area, but the problem exists no matter where I am. I travel quite a bit and the signal strength has been horrible everywhere.

If the antenna is loose is there a way to fix that?

I'm reluctant to think an OS upgrade would help, but who knows.
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Old 10-01-2011, 04:01 PM   #6 (permalink)
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Default Re: Horrible reception lately

I have the same issue as well.
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Old 10-08-2011, 02:02 AM   #7 (permalink)
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Default Re: Horrible reception lately

I am also using 9630 Verizon. But still there is problem at all. I think your device having some problem....have a check ...
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Old 10-08-2011, 08:11 AM   #8 (permalink)
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Default Re: Horrible reception lately

Have you called the carrier to see if there was a problem in your area? Perhaps a tower is down for maintenance?
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Old 10-17-2011, 12:18 PM   #9 (permalink)
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Default Re: Horrible reception lately

We have two Verizon phones in our family, mine a BB 9650, hers an LG that replaced a Storm2. Both have been getting terrible reception in our neighborhood for about a month, whereas for the previous two years reception in our area has been outstanding. Other Verizon customers, most not BBs, we know, are also having reception problems. I've called Verizon twice to complain. There is no improvement. Maybe this is just solar flares, but my suspicion is that Verizon is cutting corners.
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Old 11-23-2011, 02:00 AM   #10 (permalink)
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Default Re: Horrible reception lately

I hope the Verizon issue is resolved soon. Many people use Sprint instead and seem to not have as many problems. However, I'm sure it could happen to anyone. Of course, it would help to ensure nothing is wrong with your phone that would cause you to have poor reception.
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