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Planckster 05-02-2011 05:37 AM

6.0 Bundle 2426 Update Fails
I'm trying to update my Blackberry 9670 from 6.0 Bundle 1609 to 6.0 Bundle 2426.

The update backs up my B.B. and then starts to download the upgrade. Part way through if stops with the error message: "An error has occured while downloading software for your device. Please verify your Internet connection or try again later, if the problem persists."

I've tried with connections in more than one place. I'm certain my Internet connection is not the problem.

Has anyone else had this problem? Did you find a solution? Is it possible to download the upgrade to my laptop and then update my device?

Thanks for your help and time.

djdonnyk 05-02-2011 08:04 AM

Re: 6.0 Bundle 2426 Update Fails
My suggestion is as follows:

1. back up your data on your computer
2. wipe your device completely
3. load new software
4. restore your data

Let us know if this works.

fishernet 05-18-2011 12:05 PM

Re: 6.0 Bundle 2426 Update Fails
Just did it. Worked fine for me. Took about an hour end-to-end.

djdonnyk 05-18-2011 12:09 PM

Re: 6.0 Bundle 2426 Update Fails
Good to hear fishernet, did you load version .522? Still waiting on an answer from Planckster??

fishernet 05-18-2011 01:08 PM

Re: 6.0 Bundle 2426 Update Fails
Yup, running

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