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-   General 9670 Series Discussion - Style (http://www.blackberryforums.com/general-9670-series-discussion-style/)
-   -   Upload Error (http://www.blackberryforums.com/general-9670-series-discussion-style/265477-upload-error.html)

SGoodman 11-02-2013 01:17 AM

Upload Error
 
Greetings,

I downloaded the Box app, which is actually just a link to a webpage. When I try to upload a video, I get the following error:

https://m.app.box.com
Upload Rate Limit Exceeded


How can I find out if the error is coming from the Box website, or my phone?

Thanks,
Shane.

dc/dc 11-02-2013 08:08 AM

Re: Upload Error
 
It's from the website. There is a 100MB upload limit.

SGoodman 11-02-2013 08:50 PM

Re: Upload Error
 
If I log into my Box account and go to Settings > Account Settings > Content and Sharing, it says that the Max file size is 250 MB. The largest file that I've tried to upload is 11 MB.

The error message says "Upload Rate Limit Exceeded", which sounds like it might be an error message from my phone or Telus Mobility. Is there a way to find out where this error message is coming from?

Thanks,
Shane.

rambo47 11-03-2013 10:45 AM

Re: Upload Error
 
Have you tried uploading when you're connected via WiFi?

Some Google users (Picasa) had this problem and one cause was corrupted files. Others found a solution in making sure they checked the box to Limit Local Bandwidth. It appears hosting sites can reject files being uploaded if they are sent too fast. Crazy, but it's prevalent. I don't know if Box has a setting somewhere (maybe on your account if you access it via pc?)

Perhaps you should head over to the Box support forums and ask them about it. They have been accused of throttling free users to preserve bandwidth for paid customers. https://support.box.com/entries/2215...lmost-unusable

SGoodman 11-05-2013 03:04 AM

Re: Upload Error
 
I asked a question in the Box Community.

Thanks,
Shane.

rambo47 11-05-2013 07:06 AM

Re: Upload Error
 
Box suggested this to another user: "Please make sure that you are dropping the files to be uploaded directly into that shared folder (and not to your default Box sync folder) and then they should be uploaded (via Box Sync) successfully." Perhaps you need to create a different target folder to which you upload.

They also suggested opening up a service ticket if that didn't sort it.

SGoodman 11-06-2013 05:11 AM

Re: Upload Error
 
The Style 9670 doesn't have drag and drop capability. I use the trackpad to select the file I want upload (/Media Card/BlackBerry/videos/). I've created a special folder on Box (called "videos") to use instead of my "Default Sync Folder".

I'll open up a service ticket.

Thanks,
Shane.


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