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Old 11-19-2009, 10:35 AM   #1 (permalink)
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Default JVM 102 Error on TMO 9700 std 5.0.0.330 firmware

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We got a 9700 from T-Mobile on Monday. It has the T-Mobile standard software 5.0.0.330 on it -- and it has worked fine for 3 days.

The only extra software we've added is Google Maps 3.0.2 and the experimental version of BB_Weather. Although US English is the standard input language, we've added support for French, German, and Spanish.

This morning we started getting JVM 102 errors. Using JL_Cmder 1.9.1, I've downloaded the event log, but I'm not sure about which file might be the offending one.

Quote:
guid:0xE8C5006FD91C5EBD time: Thu Nov 19 06:05:20 2009 severity:0 type:2 app:net.rim.gcmp data:GCSp
guid:0xE8C5006FD91C5EBD time: Thu Nov 19 06:05:22 2009 severity:0 type:2 app:net.rim.gcmp data:GCRp
guid:0x97C9F5F641D25E5F time: Thu Nov 19 06:12:01 2009 severity:0 type:2 app:System data:VM:ICSFv=1,w=131044
guid:0xE8C5006FD91C5EBD time: Thu Nov 19 06:20:22 2009 severity:0 type:2 app:net.rim.gcmp data:GCSp
guid:0xE8C5006FD91C5EBD time: Thu Nov 19 06:20:24 2009 severity:0 type:2 app:net.rim.gcmp data:GCRp
guid:0x29E95A693C6802B8 time: Thu Nov 19 06:20:52 2009 severity:0 type:2 app:cmime data:RXCd -889189612
guid:0xEED3AAA81F4F29F9 time: Thu Nov 19 06:20:52 2009 severity:0 type:2 app:net.rim.blackberryemail data:Recv Ee -1141844115
guid:0x29E95A693C6802B8 time: Thu Nov 19 06:20:53 2009 severity:0 type:2 app:cmime data:RXCd -889189611
guid:0xEED3AAA81F4F29F9 time: Thu Nov 19 06:20:53 2009 severity:0 type:2 app:net.rim.blackberryemail data:Recv Ee -818427712
guid:0x29E95A693C6802B8 time: Thu Nov 19 06:20:53 2009 severity:0 type:2 app:cmime data:RXCd -889189610
guid:0xEED3AAA81F4F29F9 time: Thu Nov 19 06:20:53 2009 severity:0 type:2 app:net.rim.blackberryemail data:Recv Ee -495011309
guid:0x29E95A693C6802B8 time: Thu Nov 19 06:20:54 2009 severity:0 type:2 app:cmime data:RXCd -889189609
guid:0xEED3AAA81F4F29F9 time: Thu Nov 19 06:20:54 2009 severity:0 type:2 app:net.rim.blackberryemail data:Recv Ee -171594906
guid:0x97C9F5F641D25E5F time: Thu Nov 19 06:21:51 2009 severity:0 type:2 app:System data:VM: 100086 gc=1 idle=1 native=NONE
guid:0x97C9F5F641D25E5F time: Thu Nov 19 06:21:51 2009 severity:0 type:2 app:System data:System Startup
guid:0x97C9F5F641D25E5F time: Thu Nov 19 06:21:52 2009 severity:0 type:2 app:System data:VM:FSNHv=1
guid:0x97C9F5F641D25E5F time: Thu Nov 19 06:21:59 2009 severity:0 type:2 app:System data:VM:CVER=5.0.0.330
guid:0x97C9F5F641D25E5F time: Thu Nov 19 06:22:02 2009 severity:0 type:2 app:System data:VM:LINK net_rim_bb_timezoneotapatcher
guid:0x97C9F5F641D25E5F time: Thu Nov 19 06:22:02 2009 severity:0 type:2 app:System data:Symbol 'Memory.persistentGC' not found.
guid:0x97C9F5F641D25E5F time: Thu Nov 19 06:22:02 2009 severity:0 type:2 app:System data:Linker error: 'VerifyError' for net_rim_bb_timezoneotapatcher
guid:0x97C9F5F641D25E5F time: Thu Nov 19 06:29:26 2009 severity:0 type:2 app:System data:VM:PSIDv=105074
guid:0x97C9F5F641D25E5F time: Thu Nov 19 06:29:42 2009 severity:0 type:2 app:System data:CMM: code link check failed for net_rim_bb_timezoneotapatcher(9351)
guid:0x97C9F5F641D25E5F time: Thu Nov 19 06:29:42 2009 severity:0 type:2 app:System data:CMM: verifyHash failed for net_rim_bb_vvm_help__de(9438)
guid:0x97C9F5F641D25E5F time: Thu Nov 19 06:29:42 2009 severity:0 type:2 app:System data:CMM: verifyHash failed for net_rim_bb_qm_icq_resource_fr(9459)
guid:0x97C9F5F641D25E5F time: Thu Nov 19 06:29:43 2009 severity:0 type:2 app:System data:VM:+BORK
guid:0x97C9F5F641D25E5F time: Thu Nov 19 06:29:43 2009 severity:0 type:2 app:System data:JVM Error 102
guid:0x97C9F5F641D25E5F time: Thu Nov 19 06:29:43 2009 severity:0 type:2 app:System data:Invalid code in filesystem
guid:0x97C9F5F641D25E5F time: Thu Nov 19 07:41:04 2009 severity:0 type:2 app:System data:VM: 0 gc=0 idle=0 native=NONE
guid:0x97C9F5F641D25E5F time: Thu Nov 19 07:41:04 2009 severity:0 type:2 app:System data:System Startup
guid:0x97C9F5F641D25E5F time: Thu Nov 19 07:41:04 2009 severity:0 type:2 app:System data:VM:FSNHv=1
guid:0x97C9F5F641D25E5F time: Thu Nov 19 07:41:11 2009 severity:0 type:2 app:System data:VM:CVER=5.0.0.330
guid:0x97C9F5F641D25E5F time: Thu Nov 19 07:41:14 2009 severity:0 type:2 app:System data:VM:LINK net_rim_bb_timezoneotapatcher
guid:0x97C9F5F641D25E5F time: Thu Nov 19 07:41:14 2009 severity:0 type:2 app:System data:Symbol 'Memory.persistentGC' not found.
guid:0x97C9F5F641D25E5F time: Thu Nov 19 07:41:14 2009 severity:0 type:2 app:System data:Linker error: 'VerifyError' for net_rim_bb_timezoneotapatcher
guid:0x97C9F5F641D25E5F time: Thu Nov 19 07:41:15 2009 severity:0 type:2 app:System data:VM:PSIDv=105074
guid:0x97C9F5F641D25E5F time: Thu Nov 19 07:41:31 2009 severity:0 type:2 app:System data:CMM: code link check failed for net_rim_bb_timezoneotapatcher(9351)
guid:0x97C9F5F641D25E5F time: Thu Nov 19 07:41:31 2009 severity:0 type:2 app:System data:CMM: verifyHash failed for net_rim_bb_vvm_help__de(9438)
guid:0x97C9F5F641D25E5F time: Thu Nov 19 07:41:31 2009 severity:0 type:2 app:System data:CMM: verifyHash failed for net_rim_bb_qm_icq_resource_fr(9459)
guid:0x97C9F5F641D25E5F time: Thu Nov 19 07:41:31 2009 severity:0 type:2 app:System data:VM:+BORK
guid:0x97C9F5F641D25E5F time: Thu Nov 19 07:41:31 2009 severity:0 type:2 app:System data:JVM Error 102
guid:0x97C9F5F641D25E5F time: Thu Nov 19 07:41:31 2009 severity:0 type:2 app:System data:Invalid code in filesystem
Is it the timezoneotapatcher, net_rim_bb_vvm_help__de, or net_rim_bb_qm_icq_resource_fr? Or something else?
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Old 11-19-2009, 11:12 AM   #2 (permalink)
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Dang!

I tried deleting "net_rim_bb_qm_icq_resource_fr" and "net_rim_bb_vvm_help__de" and the Javaloader confirmed their deletion. On reboot, however, the Blackberry data is wiped. Good thing the backup/ transfer file is only a few days old (and this is a BES Blackberry).
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Old 11-19-2009, 12:03 PM   #3 (permalink)
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Delete the BB_Weather. Pull the battery on the BB for a minute or so. Reinstall and let it reboot.

You can also use our SEARCH function and search on JVM102. There are several threads about it.
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Old 11-19-2009, 12:14 PM   #4 (permalink)
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Thanks -- I'd searched for "JVM 102" without luck.

Is it all versions of BBweather or only the experimental version that are the problem?
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Old 11-19-2009, 12:57 PM   #5 (permalink)
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If you are on BES, you probably need to talk to the BES Admin and see what the OT Policy allows. That could be the problem.

I have no idea on which version. You delete one thing at a time to try to figure out the problem That was the logical place to start. Did it fix it?

Are you sure you searched? This is the first one of several that popped up:

How I Fixed My "JVM 102 ERROR"
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Old 11-19-2009, 02:32 PM   #6 (permalink)
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I didn't trust the relevance of anything as old as 2006. I used the information in http://supportforums.blackberry.com/...STEM/m-p/92398 as my guide for removing potentially offending cod files.

Anyone have a copy of the official TMO 5.0.0.330 Handheld OS?

I've cleared the old software and put 5.0.0.344 on, then added the data back from the most recent backup. Guided by RIM support, I didn't load "timezoneotapatcher" or ICQ.

I'm having trouble getting a UMA connection with 544, but that's the subject of another thread.

Last edited by phrider : 11-19-2009 at 02:36 PM.
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Old 11-19-2009, 03:46 PM   #7 (permalink)
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Look at the yellow sticky at the top of the 9700 section. That is the latest OS that we know about.

As for 2006 info, JVM 102 is JVM 102, no matter what year it is.
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Old 11-19-2009, 03:50 PM   #8 (permalink)
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Quote:
Originally Posted by Dubdub View Post
As for 2006 info, JVM 102 is JVM 102, no matter what year it is.
Understood. But that just tells me that some cod file is corrupted, not which one.

So I was wondering if anyone had similar experiences with a 9700 having a JVM 102 error, esp if it involves Google Maps, BB Weather, timezoneotapatcher, or the like.

PS: Yes, the sticky with the latest OS 5.0.0.344 was very helpful -- although it's giving some trouble on UMA connections.

Last edited by phrider : 11-19-2009 at 03:52 PM.
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Old 11-19-2009, 04:53 PM   #9 (permalink)
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Is the device a TMO phone? It has to be a TMO device for UMA to work. The OS won't make it work.
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Old 11-19-2009, 04:58 PM   #10 (permalink)
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Yes, it is a TMO phone. New from TMO on Monday with the 5.0.0.330 software on it. UMA worked with that OS version.

It now has 5.0.0.344 software. I'm tempted to try the 5.0.0.351 beta.

If I could find a copy of the TMO official 5.0.0.330 software, I would put it back on the device (no, as of a few minutes ago, it was not on the Unsupported Browser web page).
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Old 11-20-2009, 12:37 AM   #11 (permalink)
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Well, UMA is working now.
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Old 11-20-2009, 02:54 AM   #12 (permalink)
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If you'd like to download the original .330 software that came preloaded, you can get it here:

DeviceDownloads

It's the official T-Mo site, but they don't have it listed on the search pages yet.
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Old 11-20-2009, 09:55 AM   #13 (permalink)
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Thank you.

I couldn't find it. T-Mobile customer service sent me to RIM support, and they couldn't find it either.
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