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Old 12-03-2009, 06:49 PM   #1 (permalink)
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Default help with browser questions

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hi people, 1st-time BB user here. really confused how the browser works. it doesn't work when I type in the web address, but works in the "search" window which I assume goes to/uses web2go..(sorry if i'm using confusing terminology here)

let me try to explain as detailed as possible:

Step A
1. click Browser (not web2g0)
2. type web address inside Top or first Box of this page
3. click trackpad
4. result = "Unable to connect to selected Mobile Data Service"

Step B
1. click Browser (not web2g0)
2. type "blackberry forums" in second/search Box of this page (which i'm assuming uses web2go as the browser)
3. click trackpad
4. result = success! i'm on the net

by the way, I have BES, should'nt the BB Browser option work and not just web2g0?

can anyone clear this up for me?

thanks
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Old 12-03-2009, 07:45 PM   #2 (permalink)
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go to broser options and change browser to hotspot
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Old 12-03-2009, 07:56 PM   #3 (permalink)
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thanks, Hotspot works too.

my question/concern is should BB Browser option work?

is it a BES issue I have to bring up with our company IT?
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Old 12-03-2009, 08:00 PM   #4 (permalink)
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Quote:
Originally Posted by bbquattro View Post
4. result = "Unable to connect to selected Mobile Data Service"
This is a BES issue. Speak to your IT Department.
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BES 5.0.3 MR4 :-: Exchange 2007 SP3 RU3
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Old 12-03-2009, 08:01 PM   #5 (permalink)
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thanks penguin.

i was just wondering why all other browser options worked and not the BB one.

is there something specific I should tell them..i.e. "flip the switch", ""permissions"?

Last edited by bbquattro : 12-03-2009 at 08:04 PM.
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