BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 12-20-2009, 06:05 AM   #1 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Sep 2006
Location: Paris & Beirut
Model: 9981
OS: 7.1.0.523
Carrier: Orange FR & Etisalat AE
Posts: 334
Post Thanks: 6
Thanked 24 Times in 12 Posts
Default Error on reboot

Please Login to Remove!

I get the following error message on reboot.

A restart or battery pull does not seem to resolve.

Error message:

application net_rim_bb_phone_app (62) is not responding; process terminated

Thanks
__________________
P'9981 || 2 x 9800 || 9700 || 9105 || RIP: 8100; 2 x 8120; 8800; 8820; 8900; 2 x 9000; 9500.
Offline  
Old 12-20-2009, 06:33 AM   #2 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: Z10
OS: 10.2.1
Carrier: T-Mobile USA
Posts: 13,728
Post Thanks: 15
Thanked 500 Times in 487 Posts
Default

Are you running a leaked beta operating system?

Does the blackberry seem to work otherwise, despite the error message?



Only a guess, but delete call log and see what happens.
__________________
- Ira

Last edited by aiharkness : 12-20-2009 at 06:36 AM.
Offline  
Old 12-20-2009, 06:37 AM   #3 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Sep 2006
Location: Paris & Beirut
Model: 9981
OS: 7.1.0.523
Carrier: Orange FR & Etisalat AE
Posts: 334
Post Thanks: 6
Thanked 24 Times in 12 Posts
Default

Running official release. Yes the phone appears to be working fine otherwise.

I changed OS version (351 to 405 and then back), same issue. -- I am currently trying one more time to go to 405 -- I was tempted to try 415, but usually like to take the latest... but officially released.
__________________
P'9981 || 2 x 9800 || 9700 || 9105 || RIP: 8100; 2 x 8120; 8800; 8820; 8900; 2 x 9000; 9500.
Offline  
Old 12-20-2009, 06:50 AM   #4 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: Z10
OS: 10.2.1
Carrier: T-Mobile USA
Posts: 13,728
Post Thanks: 15
Thanked 500 Times in 487 Posts
Default

Did you try deleting call log?
__________________
- Ira
Offline  
Old 12-25-2009, 04:41 AM   #5 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Sep 2006
Location: Paris & Beirut
Model: 9981
OS: 7.1.0.523
Carrier: Orange FR & Etisalat AE
Posts: 334
Post Thanks: 6
Thanked 24 Times in 12 Posts
Default

Quote:
Originally Posted by aiharkness View Post
Did you try deleting call log?
Thanks for this advice. I did delete my log, and issue resolved. Thanks again and happy holidays.
__________________
P'9981 || 2 x 9800 || 9700 || 9105 || RIP: 8100; 2 x 8120; 8800; 8820; 8900; 2 x 9000; 9500.
Offline  
Old 12-25-2009, 07:21 AM   #6 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: Z10
OS: 10.2.1
Carrier: T-Mobile USA
Posts: 13,728
Post Thanks: 15
Thanked 500 Times in 487 Posts
Default

Excellent. Thanks for posting the update.
__________________
- Ira
Offline  
Old 12-25-2009, 08:06 AM   #7 (permalink)
Thumbs Must Hurt
 
jzarowitz's Avatar
 
Join Date: Jun 2007
Location: ...in the mid-west
Model: 9700
OS: 5.0.0.351
Carrier: ATT
Posts: 85
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

i had the identical issue running 5.0.0.415 and the issue resolved on its own after about 4 days of battery pulls. i didnt change anything in an attempt to get the problem to go away. yesterday i upgraded to 5.0.0.423 and the issue has not yet re-shown itself.
__________________
Now: ATT 9700
Then: ATT 9000, ATT 8310, iPhone (for 4d), TMO 8320, TMO 8700g
Fam: ATT 8900 (wife), ATT 9000 (dad), VZW 8830 (mom), TMO 8900 (sis)
Offline  
Old 12-30-2009, 05:59 AM   #8 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Sep 2006
Location: Paris & Beirut
Model: 9981
OS: 7.1.0.523
Carrier: Orange FR & Etisalat AE
Posts: 334
Post Thanks: 6
Thanked 24 Times in 12 Posts
Default

The issue is back... only difference is the error code has changed to 58.

Instinctively, I deleted the parts of the call log where the numbers contain a wait sequence and error message is gone... for now.

I thought I would do this, as in the past I never used trhe wait sequence with some numbers.

I wonder if this is a coincidence, or an identification of the cause of the problem.
__________________
P'9981 || 2 x 9800 || 9700 || 9105 || RIP: 8100; 2 x 8120; 8800; 8820; 8900; 2 x 9000; 9500.
Offline  
Old 12-30-2009, 06:40 AM   #9 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: Z10
OS: 10.2.1
Carrier: T-Mobile USA
Posts: 13,728
Post Thanks: 15
Thanked 500 Times in 487 Posts
Default

Wirelessly posted

Quote:
Originally Posted by Mandel
The issue is back... only difference is the error code has changed to 58.

Instinctively, I deleted the parts of the call log where the numbers contain a wait sequence and error message is gone... for now.

I thought I would do this, as in the past I never used trhe wait sequence with some numbers.

I wonder if this is a coincidence, or an identification of the cause of the problem.
Any way you can test it? The log entries with pauses and waits are your calls out, correct?
__________________
- Ira
Offline  
Old 01-23-2010, 12:40 PM   #10 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Sep 2006
Location: Paris & Beirut
Model: 9981
OS: 7.1.0.523
Carrier: Orange FR & Etisalat AE
Posts: 334
Post Thanks: 6
Thanked 24 Times in 12 Posts
Default

This issue remains unresolved for me, and is really getting on my nerves.

I thought that it is a stupid error message with no consequences (at least I could not see any)... but I am starting to suspect that it is related to another issue:

As I travel internationally, I frequently switch off the mobile network, and keep the Wi-Fi only so I can receive and exchange data "free of charge" without having to pay exhorbitant international data romaing charges. I also do this at home, so I stop receving calls, but can continue to get my mail, BBM's, etc...

Unfortunately, when I tick off "Mobile Network" under manage connections, it does not release the mobile network, which remains active. I have to select "Turn All Connections Off" first, wait until it has greyed out the Mobile Network + Wi-Fi + Bluetooth, and onyl then I can reselect the Wi-Fi to activate it alone. This was never the case with any other device, including the 9000.

I upgraded the OS, to no avail.

Any directions? -- Thanks
__________________
P'9981 || 2 x 9800 || 9700 || 9105 || RIP: 8100; 2 x 8120; 8800; 8820; 8900; 2 x 9000; 9500.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.