12-21-2009, 11:26 PM
Talking BlackBerry Encyclopedia
Join Date: Oct 2004
Location: LaBrea tarpits, Los Angeles
Carrier: TMO US
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| | TMO, VVM, 9700, and BlackBerry Unlimited w/Enterprise Email w/o voice minutes
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In November, I got a 9700 on T-Mobile's BlackBerry Unlimited w/Enterprise Email plan that has no voice minutes included. This plan does have enhanced voicemail, but when 2 different tier 1 reps tried to add Visual Voicemail, it failed to provision.
The second time I was told by the rep that it was because I had a "data-only" plan. But the plan isn't data-only, it just costs $0.45 per minute for voice minutes.
For clarity, I have the "BlackBerry Unlimited w/Enterprise Email with 0 anytime, 0 night, and 0 weekend voice minutes with overage of $0.45/voice minute with 300 SMS messages per month included for $39.98" (as it is known in my.t-mobile.com) or "PC BBerry Unl BISBES" plus "BB BIS&BES Access" (as it is shown in the billing). It is an "Even More" plan that allows purchase of the 9700 for a 2 year contract with the upfront $150-$200.
The refusal of the provisioning system doesn't seem to make sense since the phone does allow voice calls.
Why do I want VMM on this 9700? This is for a spouse who wants data on the Blackberry, and voice on another phone. It is far easier to send SMS messages from the Blackberry, and unfortunately people do respond to some SMS messages by calling back the SMS sender's number -- and that results in big voice minute costs.
1. Find a work-around to get Visual Voicemail with this or a similar plan. Then these callers responding to an SMS go to VMM, and my spouse can listen to the VVM, then return the call from the other phone.
2. Send the SMS's from Google Voice using the Blackberry Google Voice app. Then, if people return the SMS by calling, they get a Google Voice number that has even better than VVM (with transcriptions that sometimes enlighten and nearly always amuse).
Maybe Option 2 is best for any of the tech-adept, but this will likely fail for my tech-impatient spouse.
Suggestions on moving TMO on this issue?