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Old 01-08-2010, 05:36 PM   #1 (permalink)
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i have tried sending contact requests to both my brother and my friend and they do not receive them. They also tried sending me one and i have not received anything!!

any one know why this could be and how to fix it?

thanks
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Old 01-08-2010, 05:44 PM   #2 (permalink)
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Do you have a BlackBerry data plan?
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Old 01-08-2010, 05:57 PM   #3 (permalink)
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i am on a pay monthly contract in the UK pretty much the same as my mates and they seem to be able to use it but i cannot on this device
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Old 01-08-2010, 06:21 PM   #4 (permalink)
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Hm... browsing the Orange website, I see the monthly plans for the 9700, and the "Panther" plan includes push e-mail. But I can't find any references to BlackBerry data (other than e-mail).

The only things I can think of would be you don't have a proper BlackBerry data plan or your phone/service isn't provisioned properly. I'm not familiar with e-mail only plans, so I don't know how that works for BlackBerry devices.
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Old 01-08-2010, 06:23 PM   #5 (permalink)
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It isn't email only, as it comes with internet, but you need it to use blackberry features.
Its basically a blackberry data plan, but uk carriers call it Email plan or Email booster.
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Old 01-08-2010, 06:29 PM   #6 (permalink)
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Ah. I see. So either jdoyle42 doesn't have the "Panther" plan, or it's not provisioned correctly, I suppose.
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Last edited by ifonline : 01-08-2010 at 06:31 PM.
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Old 01-08-2010, 06:32 PM   #7 (permalink)
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correct.
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Old 01-08-2010, 08:33 PM   #8 (permalink)
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Wirelessly posted

If you do have a data plan and you're on a BES (getting service through your company), then it could be a problem with your BES peer-to-peer key. Speak to your BES admin about it.
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