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Old 01-25-2010, 02:03 AM   #1 (permalink)
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Default Emails being deleted

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Dear All,
I am able to receive the emails on my BB9700.
The Email address is the one provided by my Service Provider.

I am seeing my emails vanish (being deleted) after sometime. Is that due to the fact that when I use my outlook on my laptops to downlod the emails, the emails on the server are deleted and I am not seeing them anymore on my BB9700?

That leads me to the following question:
Are the emails when received on the BB, get stored on the BB device or on the provider server?

I am sending myself emails and doing all sort of trials, deleting from device only, deleting from Device and server, downloading emails through the outllok, reconfiguring my outlook to keep emails on server for sometime after being dloaded.
But that will take sometime, if someone has a tip, please provide.

Note:
My BB is configured to keep messages for 6 Months;
Messages>Menu>Options>General Options>Keep Messages (6 Months)

Appreciate any feedback,

Al
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Old 02-10-2010, 04:24 AM   #2 (permalink)
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did you get this resolved. I have a similar issue?
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Old 02-11-2010, 01:33 PM   #3 (permalink)
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Quote:
Originally Posted by jleadbeater View Post
did you get this resolved. I have a similar issue?
hi there,

unfortunately, not yet solved.
I still see my emails vanishing from my BB :(

Will keep you posted if I come cross a solution.

Regards,,,
Al
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Old 02-12-2010, 01:02 PM   #4 (permalink)
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Thanx please do ley me know.
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Old 02-12-2010, 01:49 PM   #5 (permalink)
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you want the message options > email reconciliation > delete on: mailbox & handheld/prompt/handheld.

This will determine when deleting from the berry if you want to keep them on the server or just delete them from the handheld.

This is similar to the keep emails on server option in outlook.
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Old 02-13-2010, 07:23 AM   #6 (permalink)
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Quote:
Originally Posted by Wiseass View Post
you want the message options > email reconciliation > delete on: mailbox & handheld/prompt/handheld.

This will determine when deleting from the berry if you want to keep them on the server or just delete them from the handheld.

This is similar to the keep emails on server option in outlook.
Thanks Wise,

You are assuming that we delete the emails. But the fact is that I receive the email on my BB, Read it, and keep it there (not deleting it) after sometime - and I am suspecting if I log to my email from Outlook; the emails vanish from my BB!!!!

Al
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Old 02-13-2010, 07:35 PM   #7 (permalink)
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I have the exact same issue and can't figure out how to fix it for months. I just ran into this thred so hopefully someone will know the answer.
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Old 02-14-2010, 09:10 PM   #8 (permalink)
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Thumbs up i had the same

go to your outlook accounts . enter properties , in adveced options change that the outlook will keep messages on server forever or will delete them after a month or two . thats all. goog luck
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Old 02-15-2010, 11:57 AM   #9 (permalink)
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Or better yet. In messages go to optons/general and scroll all the way to the bottom. The default is to delete messages from your BB after 30 days. Change it.
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Old 02-15-2010, 01:13 PM   #10 (permalink)
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I had the same issue and resolved it

BB deletes the received items yet keeps the sent items on the device.

My solution was to login to my BB email account manager via my mobile networks address eg BlackBerry Internet Service

and under each email account I took a tick off Synchronize deleted items.

Hope this helps
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Old 03-01-2010, 07:40 PM   #11 (permalink)
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i had this issue and followed ari79's suggestion and unchecked the box on my BIS account and all is fixed. Thanx.
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Old 07-06-2010, 03:22 AM   #12 (permalink)
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Thanks to all those who contributed to this really helpful thread. I was experiencing the same issue with received emails being automatically deleted. I have made the adjustments to the "synchronisation" options. Hopefully this will work.

This leads me to another question about deleting emails. When invoking the "delete" option through the menu on the BB, 3 options are presented - "mailbox and handheld"; "handheld"; "cancel". The reference to the mailbox, does this relate to the email account (through my ISP) that I have configured the BB to be linked to?

Many thanks in advance.....
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Old 07-06-2010, 08:50 PM   #13 (permalink)
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Quote:
Originally Posted by jamafrind View Post
This leads me to another question about deleting emails. When invoking the "delete" option through the menu on the BB, 3 options are presented - "mailbox and handheld"; "handheld"; "cancel". The reference to the mailbox, does this relate to the email account (through my ISP) that I have configured the BB to be linked to?
In a word, yes. For example, I have my BB set up with my Gmail account, and if I choose the mailbox&handheld option, the message is removed from the inbox and sent to my Gmail trash folder.
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