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Old 02-08-2010, 12:01 PM   #1 (permalink)
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Default Can't install new software ?

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One of my users has a Bold 9700. It has the V5.0.0.330 software installed on it. They are complaining about the text messages displaying the phone #, not the contact name. I tried to install the new sofware (which I was told would fix it) V5.0.0.554.

When I run the application it says no updates found ?

Is there a different way to update the software?
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Old 02-08-2010, 12:25 PM   #2 (permalink)
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you should be able to down load from you carriers blackberry suport page...... if not, then you should be able to get the update throguh bb.com, and follow the steps to down load to your computer from there.
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Old 02-08-2010, 12:36 PM   #3 (permalink)
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You can download the latest OS update from here:

http://www.blackberryforums.com/gene...eastasian.html
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Old 02-08-2010, 12:41 PM   #4 (permalink)
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And be sure to remove the vendor.xml file.
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Old 02-08-2010, 01:09 PM   #5 (permalink)
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Quote:
Originally Posted by jsconyers View Post
And be sure to remove the vendor.xml file.
That was the problem.

Thank you.
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