BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 03-15-2010, 01:03 PM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Oct 2008
Model: 9700
OS: 5.0.0.405
PIN: N/A
Carrier: ATT
Posts: 23
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Voicemail notification not working

Please Login to Remove!

I'm about ready to pull my hair out. Here's what's happened so far...

Yesterday, decided I'd try out Visual Voicemail. Went to Att website, added feature, set it up on my phone. Attempted test call to my phone and left a voicemail. Result = no notification of voicemail.

Today, called Att to complain. Rep sent me a test voicemail, all of a sudden I got notification for the test voicemail from yesterday and the voicemail the att rep left today. Decided I didn't care for visual voicemail so I told the rep to please remove it from my account and put me back on basic voicemail.

Now I get no notification at all that I have new voicemails. I can manually call my voicemail inbox and then it tells me I have new messages. I've been on the phone with att tech support for over an hour and they're clueless as to what the prob is.

Do I need to go in and manually remove the VVM modules? I tried this earlier (originally I just wanted to remove VVM and not use it and posted about that a few days ago). When I go to program files, common files, etc I don't see my OS listed for my 9700. All I see is my old OS for my 8310.
Offline  
Old 03-17-2010, 01:03 PM   #2 (permalink)
Knows Where the Search Button Is
 
Join Date: Oct 2008
Model: 9700
OS: 5.0.0.405
PIN: N/A
Carrier: ATT
Posts: 23
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Problem solved. I removed all Visual Voicemail Modules from my phone, rebooted and now my notifications for regular voicemail work again.

See this post in this forum for more details.

How to remove Visual Voicemail?
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.