Originally Posted by jtomac2002
This round however, I had a hunch encryption was a probable reason and disabled encryption on the phone, did a soft reset and counter was reset to zero. I'm now thinking twice about enabling encryption.
Hi. I have the same problem with an unread message icon on the home screen when in fact there are no unread SMS. Encryption seemed to be the problem. If I disabled encryption and re-booted the device, the icon disappeared. But if I re-enabled encryption then on the next re-boot the unread sms icon would appear again.
So the work-around seem to be to disable encryption before I reboot each time. Its a pain -- esp if I dont remember to do it -- but at least it is a temporary fix until BB sorts out the bug.