BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 04-10-2010, 05:37 AM   #1 (permalink)
Talking BlackBerry Encyclopedia
 
bogman's Avatar
 
Join Date: Aug 2007
Location: UK
Model: 9700
PIN: N/A
Carrier: T-Mobile UK
Posts: 290
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default Unread Count is Wrong?!?

Please Login to Remove!

I changed the battery in my 9700 yesterday and when it restarted, it showed an unread count of 10. There were actually two unread SMS messages, but after that when I press 'u', it says "No unread message in list". And yet its still displaying 8 unread messages at the top of the screen?!?

I have a combined SMS & email mail folder. But the Icon for the SMS/MMS folder shows '(8)' after it. When I open it there is no unread messages. But when I then exit it, the icon no longer shows '(8)', but my Blackberry is still showing 8 unread messages at the top of the screen!! I have restarted several times, but it stays the same.

Any suggestions how I can fix this? I'm on 5.0.0.593 - I upgraded to it a week ago, but this problem only occurred yesterday.

Regards,
Donal
Offline  
Old 04-10-2010, 06:26 AM   #2 (permalink)
Thumbs Must Hurt
 
BB-Tech support's Avatar
 
Join Date: Apr 2010
Location: Ontario
Model: 9790
PIN: N/A
Carrier: Rogers
Posts: 162
Post Thanks: 0
Thanked 8 Times in 8 Posts
Default

Quote:
Originally Posted by bogman View Post
I changed the battery in my 9700 yesterday and when it restarted, it showed an unread count of 10. There were actually two unread SMS messages, but after that when I press 'u', it says "No unread message in list". And yet its still displaying 8 unread messages at the top of the screen?!?

I have a combined SMS & email mail folder. But the Icon for the SMS/MMS folder shows '(8)' after it. When I open it there is no unread messages. But when I then exit it, the icon no longer shows '(8)', but my Blackberry is still showing 8 unread messages at the top of the screen!! I have restarted several times, but it stays the same.

Any suggestions how I can fix this? I'm on 5.0.0.593 - I upgraded to it a week ago, but this problem only occurred yesterday.

Regards,
Donal

I think you have corrupted messaging folder.
Make a back up and then clear up messages in back up and restore > advance
send test sms to self and see if problem reoccur
__________________
Someone who likes to help
Offline  
Old 04-10-2010, 06:40 AM   #3 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.0
Carrier: T-Mobile USA
Posts: 13,754
Post Thanks: 16
Thanked 503 Times in 489 Posts
Default

Quote:
Originally Posted by bogman View Post
I changed the battery in my 9700 yesterday and when it restarted, it showed an unread count of 10. There were actually two unread SMS messages, but after that when I press 'u', it says "No unread message in list". And yet its still displaying 8 unread messages at the top of the screen?!?

I have a combined SMS & email mail folder. But the Icon for the SMS/MMS folder shows '(8)' after it. When I open it there is no unread messages. But when I then exit it, the icon no longer shows '(8)', but my Blackberry is still showing 8 unread messages at the top of the screen!! I have restarted several times, but it stays the same.

Any suggestions how I can fix this? I'm on 5.0.0.593 - I upgraded to it a week ago, but this problem only occurred yesterday.

Regards,
Donal
Take a look at How do I reset my message counter to clear, or zero? - BlackBerryFAQ.
__________________
- Ira
Offline  
Old 04-10-2010, 08:27 AM   #4 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

Quote:
Originally Posted by BB-Tech support View Post
I think you have corrupted messaging folder.
Make a back up and then clear up messages in back up and restore > advance
send test sms to self and see if problem reoccur
That's like taking an axe to trim a fingernail.

Use the link posted by Aiharkness first to troubleshoot the issue.
Offline  
Old 04-10-2010, 08:40 AM   #5 (permalink)
Talking BlackBerry Encyclopedia
 
bogman's Avatar
 
Join Date: Aug 2007
Location: UK
Model: 9700
PIN: N/A
Carrier: T-Mobile UK
Posts: 290
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default

Thanks for all your tips. I've tried all the steps in that FAQ, apart from wiping the Blackberry. I've also tried to backup and restore the DB, but it fails.

So, I guess I need to try re-installing the OS?

D.
Offline  
Old 04-10-2010, 08:48 AM   #6 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

Personally, I would say to check ALL the folders (Messages folder > Menu > View folders and check EACH and EVERY folder again for an unread message.

In EACH folder scroll to the top of the list and select > Menu > Mark Prior Open.

I've seen too many times that a user finally finds the unread message.
Offline  
Old 04-10-2010, 08:55 AM   #7 (permalink)
Talking BlackBerry Encyclopedia
 
bogman's Avatar
 
Join Date: Aug 2007
Location: UK
Model: 9700
PIN: N/A
Carrier: T-Mobile UK
Posts: 290
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default

Thanks JSanders. I've just done that again. Still showing 8 unread messages! So, should I re-install the OS?
Offline  
Old 04-10-2010, 08:59 AM   #8 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

Yep, if you're certain you've done it all.

Do they appear as unread email messages? You could try to clear only that email database first. Connect to Desktop Manager > Backup/Restore > Advanced and on the right pane, scroll to your message database and select CLEAR below.
Offline  
Old 04-10-2010, 12:19 PM   #9 (permalink)
Talking BlackBerry Encyclopedia
 
bogman's Avatar
 
Join Date: Aug 2007
Location: UK
Model: 9700
PIN: N/A
Carrier: T-Mobile UK
Posts: 290
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default

I have reloaded the OS and its fixed the issue. Thanks for all your help.
Offline  
Old 04-10-2010, 01:56 PM   #10 (permalink)
BlackBerry Extraordinaire
 
Soapm's Avatar
 
Join Date: Apr 2005
Location: The Mile Hi City
Model: 9780
OS: 6.0
Carrier: TMO
Posts: 2,790
Post Thanks: 3
Thanked 4 Times in 4 Posts
Default

There was another thread where a guy turned off the encryption and his counter fixed itself. You might try that...
Offline  
Old 04-10-2010, 08:39 PM   #11 (permalink)
CrackBerry Addict
 
raynicolini's Avatar
 
Join Date: Jul 2008
Location: Richmond Hill
Model: 9900
OS: 7.1.0.74
PIN: 28316DB1
Carrier: Toronto Wireless
Posts: 513
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default check your "View Saved Messages" files in your email

the reason why your blackberry shows 8 unread messages is that you must have at one time, have saved your email in your saved message file before opening it to view, so when you are in you main email it does not show any that are opened, you will have to go into your view saved messages file to view and open email to clear them all.

Hope this helped you
__________________
Twitter: www.twitter.com/TorontoWireless
Blogger: www.RayNicolini.com
Offline  
Old 04-10-2010, 08:41 PM   #12 (permalink)
CrackBerry Addict
 
raynicolini's Avatar
 
Join Date: Jul 2008
Location: Richmond Hill
Model: 9900
OS: 7.1.0.74
PIN: 28316DB1
Carrier: Toronto Wireless
Posts: 513
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by BB-Tech support View Post
I think you have corrupted messaging folder.
Make a back up and then clear up messages in back up and restore > advance
send test sms to self and see if problem reoccur
if you are a BB Tech Support then you should know about the saved file folder
__________________
Twitter: www.twitter.com/TorontoWireless
Blogger: www.RayNicolini.com
Offline  
Old 04-19-2010, 09:07 AM   #13 (permalink)
Talking BlackBerry Encyclopedia
 
MisterGriffiths's Avatar
 
Join Date: Nov 2007
Location: London
Model: 9780
OS: 5.0.3.31
PIN: N/A
Carrier: O2
Posts: 208
Post Thanks: 5
Thanked 16 Times in 13 Posts
Default

Quote:
Originally Posted by Soapm View Post
There was another thread where a guy turned off the encryption and his counter fixed itself. You might try that...
Can anyone point me in the direction of this thread?
__________________
BES 5.0.3 MR4
Exchange 2010 (SP1 RU3)
SQL 2008 R2
Offline  
Old 04-19-2010, 09:17 AM   #14 (permalink)
Talking BlackBerry Encyclopedia
 
MisterGriffiths's Avatar
 
Join Date: Nov 2007
Location: London
Model: 9780
OS: 5.0.3.31
PIN: N/A
Carrier: O2
Posts: 208
Post Thanks: 5
Thanked 16 Times in 13 Posts
Default

Quote:
Originally Posted by MisterGriffiths View Post
Can anyone point me in the direction of this thread?
It's OK, I've found it in the Beta Thread.
__________________
BES 5.0.3 MR4
Exchange 2010 (SP1 RU3)
SQL 2008 R2
Offline  
Old 07-07-2010, 03:28 AM   #15 (permalink)
New Member
 
Join Date: Jul 2010
Model: 9700
PIN: N/A
Carrier: M1
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Hi,
I've had the same problems with my unread count (no unread sms no unread emails marked all prior read. check via "go to next unread for all messaging for sms" no unread emails no unread bb messenger messages) and all the answers I have found on the internet did not work to reset the unread count except a security wipe of all data which was really tideous and time consuming for a minor feature.

This round however, I had a hunch encryption was a probable reason and disabled encryption on the phone, did a soft reset and counter was reset to zero. I'm now thinking twice about enabling encryption.

Hope this helps someone.
cheers.

jt.
Offline  
Old 08-11-2010, 10:56 AM   #16 (permalink)
Knows Where the Search Button Is
 
Join Date: Mar 2010
Model: 9700
PIN: N/A
Carrier: Vodafone UK
Posts: 16
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by jtomac2002 View Post
This round however, I had a hunch encryption was a probable reason and disabled encryption on the phone, did a soft reset and counter was reset to zero. I'm now thinking twice about enabling encryption.
Hi. I have the same problem with an unread message icon on the home screen when in fact there are no unread SMS. Encryption seemed to be the problem. If I disabled encryption and re-booted the device, the icon disappeared. But if I re-enabled encryption then on the next re-boot the unread sms icon would appear again.

So the work-around seem to be to disable encryption before I reboot each time. Its a pain -- esp if I dont remember to do it -- but at least it is a temporary fix until BB sorts out the bug.

Last edited by ixlwqwmqtx : 08-11-2010 at 10:57 AM.
Offline  
Old 08-13-2010, 09:02 AM   #17 (permalink)
New Member
 
Join Date: Mar 2007
Location: London
Model: 9700
Carrier: Vodafone UK
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I had the same thing with Vodafone's .656 release... no matter what I did, it kept doing the same thing. Only way round it was to upgrade to .862 which has solved the problem completely.

Hope this helps...
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.