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Old 04-15-2010, 07:19 AM   #1 (permalink)
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Default blackberry bold 9700 displays wrong caller ID

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My new Blackberry bold displays wrong caller id. Its so annoying that every time i pick up the call I get to that its a different caller and started to pick up calls which i don't like to take. It displays the previous caller or sometimes a few alphabets of previous caller or sometimes other number or just number. Its frustrating any here got an solution for this. Please help
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Old 04-15-2010, 07:30 AM   #2 (permalink)
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You're the 6th report i've heard of CID reporting the number of the previous caller and not the current one and i seriously hope it doesn't happen to me because i wouldn't know how to address the issue.

If you find a fix or if your carrier is any helpful on this please update the thread because i would like to know. Thanks.
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Old 04-15-2010, 07:32 AM   #3 (permalink)
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I did get some information on net. it asks me to take the back up and reload the software. I did try that but with vain.
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Old 04-15-2010, 09:43 AM   #4 (permalink)
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I've got reports here of a few users with that problem. We are on the Base OS, i am going to try and upgrade them to see if it helps.
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Old 04-18-2010, 03:57 PM   #5 (permalink)
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I am running .593 and am also having this issue. I am going to wipe and reload .593 here shortly to see if it helps.
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Old 04-18-2010, 05:26 PM   #6 (permalink)
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I resolved that issue after loading an OS a few versions prior to 545; not sure which though. Running .593 now and haven't seen that for months now.
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Old 04-28-2010, 02:58 PM   #7 (permalink)
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Update to my post above, the user I upgraded 8 days ago hasn't had the problem return. Upgraded to .545 on Bell.
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Old 04-28-2010, 03:15 PM   #8 (permalink)
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do a security wipe without backing up the settings and do not restore the settings. this solved it for me, upgrading dose nothing if you restore your settings.
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Old 04-29-2010, 03:09 AM   #9 (permalink)
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Quote:
Originally Posted by ScratchDuffer View Post
Update to my post above, the user I upgraded 8 days ago hasn't had the problem return. Upgraded to .545 on Bell.
Can u please give me the right procedure to do that. I did a security wipe out and reinstalled OS did not help me as the problem persists. Please let me what else will help i am balckberry bold 9700 and my PIN is 21C275E3
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Old 04-30-2010, 01:19 PM   #10 (permalink)
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Use the 1st sticky in the 9700 forum to upgrade the OS. I had the same problem, upgraded to .593 and that solved the problem.
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Old 05-03-2010, 11:53 AM   #11 (permalink)
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I don't have the problem until I upgraded the OS to .593 about two weeks ago. It seems that the some of the contacts in the contact book keep getting mess up with other contacts. It seems that automaticlly merge some of the contact together. I did have syncronization over the air setup with google mail. Is it becuase of the sychronization? It worked just fine before I upgrade the OS.

Anyone has the similar situation? It really annoying.
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Old 05-03-2010, 12:29 PM   #12 (permalink)
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Wirelessly posted

Quote:
Originally Posted by netghoster
I don't have the problem until I upgraded the OS to .593 about two weeks ago. It seems that the some of the contacts in the contact book keep getting mess up with other contacts. It seems that automaticlly merge some of the contact together. I did have syncronization over the air setup with google mail. Is it becuase of the sychronization? It worked just fine before I upgrade the OS.

Anyone has the similar situation? It really annoying.
Do you also sync with Outlook?
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Old 05-03-2010, 01:57 PM   #13 (permalink)
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Quote:
Originally Posted by snhrph View Post
Wirelessly posted



Do you also sync with Outlook?
No. I just sync with my gmail account.
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Old 05-03-2010, 03:24 PM   #14 (permalink)
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Wirelessly posted

Gmail has several duplicating fields in contacts info.
According to Google Help you should AVOID updating contacts using Google account, and should update using bb. Hope that helps.
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Old 05-03-2010, 11:30 PM   #15 (permalink)
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Quote:
Originally Posted by snhrph View Post
Wirelessly posted

Gmail has several duplicating fields in contacts info.
According to Google Help you should AVOID updating contacts using Google account, and should update using bb. Hope that helps.
Are you recommending only one way sync from BB to Google Gmail?
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Old 05-03-2010, 11:42 PM   #16 (permalink)
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Hello...
im newcomers here.
i really need help to handle my problem with blackberry device manage..
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Old 05-04-2010, 08:44 AM   #17 (permalink)
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Wirelessly posted

Quote:
Originally Posted by Hazelnutz
Hello...
im newcomers here.
i really need help to handle my problem with blackberry device manage..
Post as a separate thread and provide specific details.
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Old 05-04-2010, 08:50 AM   #18 (permalink)
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Wirelessly posted

Quote:
Originally Posted by netghoster
Quote:
Originally Posted by snhrph View Post
Wirelessly posted

Gmail has several duplicating fields in contacts info.
According to Google Help you should AVOID updating contacts using Google account, and should update using bb. Hope that helps.
Are you recommending only one way sync from BB to Google Gmail?
No, I'm not recommending a one way sync, I'm not even sure if you CAN have a one-way Google sync. I just shared the info that I had. What you do with it is entirely up to you.
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Old 05-18-2010, 08:57 PM   #19 (permalink)
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I occasionally have the same caller id problem with mine. I checked and the latest software for my carrier is the .442. So what do I do? Can I upgrade even though my phone is at the latest available for my phone?
I am with Telus in Canada, 9700 bold.
THX
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Old 05-18-2010, 11:12 PM   #20 (permalink)
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Wirelessly posted

Quote:
Originally Posted by Imcrackedout
I occasionally have the same caller id problem with mine. I checked and the latest software for my carrier is the .442. So what do I do? Can I upgrade even though my phone is at the latest available for my phone?
I am with Telus in Canada, 9700 bold.
THX
Use the 1st sticky in the 9700 forum to upgrade the OS. I had the same problem, upgraded to .593 and that solved the problem.
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