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Old 04-20-2010, 04:14 PM   #1 (permalink)
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Exclamation Calls not getting through to phone.

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I'll get a voice mail alert on my 9700 (v5.0.0.321), but the phone never rang and shows no sign that a call was even received. When I check my voice mail, there's a message and someone has indeed tried to call me. When I call them back and ask if it ever rang on their end, they say, no, it went right to vm. One friend told me it happens a lot and so he just texts me now.

This has happened several times in several physical locations, so I don't think signal strength is an issue. In fact, the BB is on my desk (where it usually is during the day and where it was this morning when I "missed" two calls) and the status shows a signal strength of -70db and 85% battery.

I actually heard, in PC speakers, the interference from the BB's radio and picked it up to see if I had an email or something, but nothing. A couple minutes later, a vm notification arrives. Apparently, the radio sound I heard was the phone call that never caused the phone to activate and ring!

Naturally, when I call the phone from my land-line to test it, aside from a seemingly longer than normal delay of dead air after dialing, it inevitably rings.

I've tried a battery pull several times, but this has no impact.

As an aside on a likely unrelated, but worth mentioning note, every now and again when I receive a new email, I will click to open it and it will be the previous email. My initial reaction after the first, say, three times, was that I was fat-fingering it, but it's happened enough that I'm thinking it's not me anymore.

Any suggestions or insight would be appreciated.
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Old 04-21-2010, 11:22 AM   #2 (permalink)
MJN
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Thumbs down Bold 9700 does not get calls

Hello,

Same isse here!!! It is very frustrating.
I called TMO this am to see if this issue was their tower but, nope it seems that it is the phone and this is my third one already.

I was told that possibly I may want to have them exchange the phone through the warranty program for another model (@@#HM*&)... I didn't want another model ... but now I have to reconsider.

I do not know how to resolve this issue.
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Old 04-21-2010, 11:25 AM   #3 (permalink)
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MJN - did you recently unlock your phone? I did and am wondering if this might be remotely relevant to our issue???
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Old 04-21-2010, 02:36 PM   #4 (permalink)
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I have the same problem as well, along with a million dropped calls! I'm on tmobile as well.
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