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Old 04-25-2010, 11:38 PM   #1 (permalink)
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Default 9700 Chronic Freezing Problem

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Hi everyone,

First off, let me start out by introducing myself! I'm new to the forums and I just recently purchased a Bold 2 about a month back. I was a long time iPhone user before that and haven't looked back ever since the switch. I friggin' love my BB.

Unfortunately, I've been having this problem of my phone freezing at least once a week since the time of purchase though. They are random as far as I can tell and nothing specific triggers this problem. As a new phone that's less than a month old, I feel like I shouldn't be having this problem.

Do you think I should go into the AT&T store and ask for a new phone? or do you think they'll be a pain in the ass about it? I have their insurance plan...
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Old 04-26-2010, 05:11 AM   #2 (permalink)
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Do a battery pull, and see if you get freezing after that.
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Old 04-26-2010, 03:51 PM   #3 (permalink)
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i've done multiple battery pulls and it just resets the phone, never a permanent solution to the problem...
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Old 04-26-2010, 11:10 PM   #4 (permalink)
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all you need to do to make sure your phone will not freeze is, just make sure all the applications you open to close properly via menu button
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Old 04-26-2010, 11:44 PM   #5 (permalink)
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Try checking on the SD Memory card, too. It's possibly not inserted properly.
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Old 04-28-2010, 03:21 PM   #6 (permalink)
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my phone freezes after playing a certain song... so i just deleted the song...
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Old 04-29-2010, 12:10 AM   #7 (permalink)
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My daughter bought the 9700 about 3 weeks ago from AT&T, and it froze multiple times everyday. After 3 days we updated to beta OS I believe 545, and there have been no problems since.
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