04-30-2010, 07:56 AM
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| | 9700 loses BIS data when switching 3g to 2g
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Thanks in advance for any help....first post go lightly!
I've searched google, blackberry, crackberry etc and no one seems to have had this issue.
I can connect to my BIS and browse fine when I'm connected to the 3G service, as soon as the handset swaps to a GPRS or EDGE I lose all data - email and browsing. If the phone is limited to 2g only then rebooted, or signal off then back on again, 2g connects fine.
GPRS/EDGE is provisioned for, and indicates on the screen in capitals.
I've changed to a 64K sim card, problem still exists.
I've tried going to Host Routing Tables and Resending service books. I've done battery pulls, wipes and reinstall OS
At a loss as to what is causing this. To top it off, I can browse on WAP via GPRS/EDGE even when BIS isn't connecting on 2G.
I've spoken with Vodacom Advanced data team, and other than suggesting a replacement handset they have no ideas.
I'm running a BB 9700, V126.96.36.1993, Platform 188.8.131.52. Supplied RIM factory unbranded and never locked.
Currently using a Vodacom SA 64K sim card.
Third party apps:
Blackberry app world.