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Old 05-11-2010, 11:02 AM   #1 (permalink)
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hello there, just signed up, just bought a BB 9700 already have upgraded the OS to .656...
My question is that I am able to hook up to my router with BB, once I turn off my Moblie Network and just use my wifi, I am able to surf the net with BB, but I am not able to receive any SMS or email...

Once into my Manage Connections just having my wifi checked and my SSID name there in green, but there is a White Dash there?....What does that mean? If I check my moblie network Rogers (in green) but it has a Green check mark there....

Im guessing that since there is a white dash there, that its preventing me to use the SMS while just on the Wifi connection....

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Old 05-11-2010, 11:03 AM   #2 (permalink)
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No, the white dash indicates no connection to BIS (hence no emails).
SMS comes over the mobile network, not wi-fi.
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Old 05-11-2010, 11:10 AM   #3 (permalink)
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Originally Posted by MidnightDraven View Post
No, the white dash indicates no connection to BIS (hence no emails).
SMS comes over the mobile network, not wi-fi.
So how would I go about fixing that problem(BIS) with the white dash, what are some thing I could be checking. I do have a data plan also.
Could I also make any calls thru wifi with the 9700
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Old 05-11-2010, 12:49 PM   #4 (permalink)
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The data plan that you have, is it a [b]blackberry[/url] data plan, and not just the generic Rogers smartphone data plan? If you have a blackberry data plan, try a hard reset. That is, with the power on, remove the battery for 30-60 seconds. See if that corrects the problem.

You will not be able to make voice calls over wifi unless Rogers has UMA. I don't know if they do. A search should answer that question for you pretty quick.
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Old 05-12-2010, 03:03 PM   #5 (permalink)
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Yea its a BlackBerry plan.....removed the battery, it was a no go...

My wifi name is in green with a white dash, also my wifi is a grey in cover on the main page(top right corner)
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Old 05-12-2010, 03:25 PM   #6 (permalink)
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For some reason you are not conecting through to the blackberry/RIM system. All I know to try is re-send service books. See http://www.blackberryfaq.com/index.p...rvice_books%3F.
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Old 05-12-2010, 04:20 PM   #7 (permalink)
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Also try rebooting your router.
Sometimes its the router that allows all connections, but refuses full BB connection until a reboot.
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