Hello All,

This is my problem:

I have a 2 unlocked T Mobile BB 9700's
My provider is WIND mobile in Canada.

I baught the phones used from ebay. One of the phones is working fine.
The other phone is not connecting to the 3G network. It is not even showing the 3G network when I manually search networks. I want it to connect to the 3G network because WIND only uses 3G.

Both are running the same( latest )OS version. I have switched sim cards(to no avail) and I have tried to restore it to factory settings using the wipe feature in the security settings(nothing)

Both phones are next to each other. One is showing 3G the other is showing 2G (same carrier).

Any help on how to force the blackberry to use the 3G would be appreciated.

-omee

Did you check the Network Mode to make sure it shows 3G&2G?

And are you sure the second one is a TMO 9700? AT&T 9700s are on a different frequency and will not work on the TMO/WIND network.

both are TMO...i checked the vendor version in the about section...plus it says TMO on startup of both....its like 3G is not eventhere....another observation i made is that when it starts up....it the radio is turned off i.e it dosent attempt to connect to a mobile network....its only when i go to the mobile settings and manually scan the networks does it come up with the 2G network....can this be a hardware issue???